Great Cruise, BUT the new policies/price increases blew it for me!

Norwegian Epic Cruise Review to Europe - Western Mediterranean

Experience: 7+ cruises
Reviews: 2
Helpful Votes: 22

Overall Rating:

1 out of 5
Verified Review
10 Night Western Mediterranean (Barcelona Roundtrip)
Sail Date: December 09, 2015
Ship: Norwegian Epic
Cabin Type: Balcony
Cabin Number: 8087
Traveled As: Family (young children)
Reviewed: 2 years ago

The ship was awesome, food was fair and staff was ok (some great, others were sad). My issues were that I was now "obligated" to pay gratuities (or service fees....whatever they wish to call the fees) based on NCL's formula and new rate of $13.50 per day/per person. And I had no idea they wouldn't adjust this on the ship anymore (must send in a form and wait two weeks to get a refund). I prefer to provide such gratuities on MY OWN terms. To make matters worse they charged me twice for my, now I have over $400 held up days before Christmas! In addition, $8.95 for room service at any time of day?? NCL has gotten ridiculously greedy and I think I've sailed my final trip with them. By the way, I've called twice and waited over 30 minutes for nothing- guess I'm not the only pissed customer! 

Food and Dining

1 out of 5
Food itself was not that bad, but almost swallowed a piece of plastic in my food. Same thing happened to my sister last year!

Onboard Activities

3 out of 5


3 out of 5
Didn't go to any shows, so I can't say of the entertainment was good or bad.

Children's Programs

5 out of 5
Great program/staff here!

Service and Staff

3 out of 5
Some were great (room attendant, guys at the bar and cigar lounge). Others didn't even speak.

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5
The room was nice. A little tight, but still nice. My only problem with the room was that the balcony had no cover, so we frequently woke up to spit and cigarette butts on the balcony floor.

Ship Tip

Be prepared to pay "service" fees or they won't let you off the ship.

5 out of 5
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