unexpected bad customer service on Epic after cruising with other Norweigian ships

Norwegian Epic Cruise Review to Europe - Western Mediterranean
Experience: 4-6 cruises
Review: 1
Helpful Votes: 8

Overall Rating:

2 out of 5
Verified Review
Norwegian Epic

7 Night Western Mediterranean (Barcelona Roundtrip)

Sail Date: November 22, 2015

Ship: Norwegian Epic

Cabin Type: Balcony

Cabin Number: 14039

Traveled As: Family (young children)

Reviewed: 3 years ago

Review Summary

Stopped at the leaving for airport because of account balance ( credit card was supposed to be linked)  Stateroom key card not working, it took long time and many calls to get fixed. Medical center staff behave careless once visit for kids bumping in head at pool.

Ship Experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

1 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
fine. not as good as other Norwegian cruise ships

Ports Of Call

Barcelona, Spain

5 out of 5

Naples, Italy

5 out of 5

Civitavecchia (Rome), Italy

5 out of 5

Livorno (Florence & Pisa), Italy

5 out of 5

Cannes, France

5 out of 5

Palma De Mallorca, Balearic Islands

5 out of 5
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