Norwegian Epic Cruise Review to Caribbean - Western

2-3 cruises


Helpful Votes

3 out of 5

NCL Family-Friends Cruise

Sail Date: March 01, 2014

Reviewed: 3 years ago

Traveled As: Large Group

Room Type: Suite

All other factors taken into consideration\, this was an average cruise. On a negative note\, I approached customer service (CS) with an issue on the first day. CS said they would contact Security\, make a determination and recontact me. Nobody recontacted me\, so on day three I approached CS again and learned that no action had been taken at all. This disturbed by vacation mindset and certainly did not enhance my relaxation mood. I did not anticipate the issue would be resolved in my favor or against my favor. But I did anticipate that NCL would take action\, as they assured me they would\, to resolve it. On a positive note\, food was good and the food service workers were friendly and attentive.

Pros: Ocho Rios and Cozumel

Cons: Hassles with Coustomer Service and Security

Recommends Norwegian Epic? Yes!

Service and Staff
Cabin / Stateroom
The layout of the rooms and the thin separation between toilet and room allowed the loud flushing noise to seem even louder.
Food and Dining
Ship Quality

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