Overall Great Ship
Norwegian Epic Cruise Review to Europe - Western Europe
We wanted to try a large ship just to see and we loved it. Amazing ship so large we didn't see all ...but what we did experience was wonderful. The dinning options amazing and delicious. We only went to those restaurants included in the cruise price and loved them. The food was amazing only had one meal I didn't care for . Loved the idea of having over the counter scooped ice cream and frozen yogurt. A person making to,order crepes was a nice touch. He told me his mom taught him. He was so,proud. I made a point of letting kitchen higher ups know although I do think they dismissed my accolades . As non-smokers we were concerned about smoke in public areas to our surprise and delight !! Hardly ever did you even think there were smokers ( and there were a lot)'on this ship other ships could take pointers our last cruise from Barcelona 2 yrs ago .. Not so pleasant .. Unable to spend time in public areas due to the smoke Staff were gracious and helpful The only issues we had were ; 1 onboard immigration process prior to disembarking in the UK a total nightmare 4000(+) mandatory face to face in one day ridiculous no for thought for elderly, small children , meals missed, no place to sit, congested areas literally waited hours on line !! With no explanation or apology A total wasted day !! Still waiting for some form of explanation 2 . Lisbon disembarkation port so not large enough for the number of passengers Long lines to exit 3.'the disembarkation in Southampton was a nightmare !! Printed information was left in each stateroom explains a,process of self-selecting colored tags with corresponding times to,leave the ship stating "NO ANNOUNCEMENTS" for times will be made just simply leave during the corresponding timeframe ... Aaaaahhhh NOT !' Staterooms needed to be vacated by 9:30am ....announcements were made !'!! ( huh!!!! ????!) , limited to no staff direction , as 4000 people tried to find place to "wait" to be called , people cut in the line ! One person got rather surly with my husband as he and his wife tried to,cut in front of us !' This is Not !!! I,repeat not how one wants to end their vacation. It was awful!!!!
Never in all our years of crusing have we experience such an unorganized ill informed disembarkation !'people missed reserved coach and taxi reservations !! Many of us "walked " to the coach and train stations as a result of that and the limited number of taxis !' We were lucky ! We walked the 20 min and were able to make our reservation into London !! Felt bad for those who were not so lucky!