Norwegian Epic Cruise Review to Europe - Western Europe

Third Mate

7+ cruises


Helpful Votes

4 out of 5

Overall Great Ship

Sail Date: September 20, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Inside


We wanted to try a large ship just to see and we loved it. Amazing ship so large we didn't see all ...but what we did experience was wonderful. The dinning  options amazing and delicious. We only went to those restaurants included in the cruise price and loved them. The food was amazing only had one meal I didn't care for . Loved the idea of having over the counter scooped ice cream and frozen yogurt. A person making to,order crepes was a nice touch. He told me his mom taught him. He was so,proud. I made a point of letting kitchen higher ups know although I do think they dismissed my accolades .  As non-smokers we were concerned about smoke in public areas to our surprise and delight !! Hardly ever did you even think there were smokers ( and there were a lot)'on this ship  other ships could take pointers  our last cruise from Barcelona 2 yrs ago .. Not so pleasant .. Unable to spend time in public areas due to the smoke   Staff were gracious and helpful   The only issues we had were ;  1  onboard immigration process prior to disembarking in the UK  a total nightmare 4000(+) mandatory face to face in one day ridiculous  no for thought for elderly, small children , meals missed, no place to sit, congested areas literally waited hours on line !! With no explanation or apology   A total wasted day !! Still waiting for some form of explanation 2 . Lisbon disembarkation  port so not large enough for the number of passengers   Long lines to exit    3.'the disembarkation in Southampton was a nightmare !! Printed information was left in each stateroom explains a,process of self-selecting colored tags with corresponding times to,leave the ship stating "NO ANNOUNCEMENTS" for times will be made just simply leave during the corresponding timeframe ... Aaaaahhhh NOT !' Staterooms needed to be vacated by 9:30am   ....announcements were made !'!! ( huh!!!! ????!)  , limited to no staff direction , as 4000 people tried to find place to "wait" to be called  , people cut in the line ! One person got rather surly with my husband as he and his wife tried to,cut in front of us !' This is Not !!! I,repeat not how one wants to end their vacation. It was awful!!!! 


Never in all our years of crusing have we experience such  an unorganized ill informed disembarkation  !'people missed reserved coach and taxi reservations !! Many of us "walked " to the coach and train stations  as a result of that  and the limited number of taxis !'  We were lucky ! We walked the 20 min and were able to make our reservation into London !! Felt bad for those who were not so lucky! 

Cabin / Stateroom
More room than expected not crazy about the sink in the living area
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
Food and Dining

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