Opted for the Haven, but very dissapointed

Norwegian Epic Cruise Review to Europe - Western Mediterranean


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Vote: 1

Overall Rating:

2.0 out of 5
7 Night Western Mediterranean (Barcelona Roundtrip)
Sail Date: July 26, 2015
Ship: Norwegian Epic
Cabin Type: Suite
Traveled As: Family (older children)
Reviewed: 2 years ago

We just finished the cruise and after booking two Haven suites (one for my parents and one for our family), I must say this was very disappointing to say the least.

Too many things to list, but customer service, food quality, accommodations, and overall experience was just not worth the price for everyone to get on a plane from the US to take a cruise with this company.

The onboard computers did not work, which meant, no TV/entertainment, or communications with the staff for the whole week.  We paid a butler service and received nothing.

We will stick with Disney.  You cannot go wrong with Disney.Sad

 

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

3 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
A bit cramped and nothing worked.

Ship Tip

Go with another cruise line, we will never go on a Norwegian cruise every again.

5 out of 5
5 out of 5
1 out of 5
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