Norwegian Epic Cruise Review to Europe - Western Mediterranean

Contributor Level: Purser

7+ cruises


Helpful Vote

2 out of 5

Opted for the Haven, but very dissapointed

Sail Date: July 26, 2015

Reviewed: 1 year ago

Traveled As: Family (older children)

Room Type: Suite

We just finished the cruise and after booking two Haven suites (one for my parents and one for our family), I must say this was very disappointing to say the least.

Too many things to list, but customer service, food quality, accommodations, and overall experience was just not worth the price for everyone to get on a plane from the US to take a cruise with this company.

The onboard computers did not work, which meant, no TV/entertainment, or communications with the staff for the whole week.  We paid a butler service and received nothing.

We will stick with Disney.  You cannot go wrong with Disney.Sad


Food and Dining
Service and Staff
Children's Programs
Onboard Activities
Destinations and Excursions
Ship Quality
Embarkation and Disembarkation
Cabin / Stateroom
A bit cramped and nothing worked.


Go with another cruise line, we will never go on a Norwegian cruise every again.

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