Norwegian Epic Cruise Review to Caribbean - Western

Contributor Level: Purser

7+ cruises


Helpful Vote

2 out of 5

poor experience/bad service

Sail Date: January 25, 2015

Reviewed: 2 years ago

Traveled As: Couple

Room Type: Balcony

We were excited for our Anniversary Cruise only to be disappointed! It started off great until it was time to eat. The restaurant service was the worst service I have ever received. The hostess taking us to our table seemed confused and always took us around the whole dining room before seating us at a table. It would then take at least 5 to 10 minutes before any waiter approached us to acknowledge we were there! We then had to wait for drinks (water & ice tea) had to literally stand up to get someone attention to get a re-fill on our drinks while eating. ugh! We never had the opportunity to eat dessert as they would take so long and we would miss our show. We were a group of two people and dinner in the main dining room would take at least 2 hours and that does not include dessert! horrible service....the shows were not great and it was also disappointing that we had to have reservations to see a show. The 4th largest ship in the world and they do not have a large common space on the ship. I guess they have tons of cabins to have more people on the ship. Unfortunately they don't have enough staff to keep all the customers satisfied. On numerous occasions we would see staff arguing with one another about what they were doing! Really, we customers do not need to know that they don't have it together. We have always cruised on Royal Caribbean and received the best service ever, so naturally we were expecting this type of service. We also heard a lot of other people complaining about their dissatisfaction of their cruised. Unless I get a cruise from NCL or someone as a gift, we do not plan on traveling on an NCL ship again! At least I would then be prepared and know what to expect POOR SERVICE.

Ship Quality
For being the 4th largest ship in the world, it did not have alot of common space
Food and Dining
dining experience was the worst. food was okay
Cabin / Stateroom
the bathroom set up is strange and the wave on the wall should be removed, it would give more space in the room.
Service and Staff
service was the worst. there were only two employees in the whole ship that were decent.
Onboard Activities
Destinations and Excursions
Miami, Florida
Beautiful beaches. We also did an airboat tour that was awesome. Ft Lauderdale was nice too!
Ocho Rios, Jamaica
The Dunns River Fals were awesome. The only negative is the vendors to get out of the place!
George Town, Grand Cayman
Beach was nice
Cozumel, Mexico
Dune Buggy tour was good, except we did not get to snorkel because the water was too choppy!

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