Terrible customer service overall

Norwegian Epic Cruise Review to Europe - Western Mediterranean


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 5

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Mediterranean (Barcelona Roundtrip)
Sail Date: June 22, 2014
Ship: Norwegian Epic
Cabin Type: Balcony
Cabin Number: 12179
Traveled As: Couple
Reviewed: 3 years ago

I will not be sailing Norwegian again. The staff was not friendly and they always acted like you were bothering them. Poor service! The only good thing I have to say about the boat was that the spa was nice and the rooms were done well. Other than that, it was no better than a Carnival cruise.

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

3 out of 5
Well organized cabin
3 out of 5
1 out of 5
Naples is very dirty
3 out of 5
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