Norwegian Epic Cruise Review to Caribbean - Western

Contributor Level: Third Mate

4-6 cruises


Helpful Votes

2 out of 5

Poor service Sub standard food quality; an Epic disappointment.

Sail Date: February 09, 2014

Reviewed: 3 years ago

Traveled As: Singles/Friends

Room Type: Balcony

Cabin: GTY

I was very disappointed by the service accross the ship.  It appeared that the entire ship had been staffed with new people with no training. Many of the service personnel that we talked with said that this was their first cruise.  The management of NCL should be held accountable for this poor condition.  The quality of the food at all of the dinning locations was less than expected.  I have cruised before on NCL and Royal Carribean and this was a true disappointment.  The ship should be parked until the NCL management can get everyone trained and up to an acceptable standard.

Ship Quality
Food and Dining
Cabin / Stateroom
Service and Staff
Onboard Activities
Destinations and Excursions


The elevators are slow and crowded. Make a plan for yourself on how to get around the ship and be prepared to wait.

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