Poor service Sub standard food quality; an Epic disappointment.

Norwegian Epic Cruise Review to Caribbean - Western

Experience: 4-6 cruises
Review: 1
Helpful Votes: 10

Overall Rating:

2 out of 5
Verified Review
7 Night Western Caribbean (Miami Roundtrip)
Sail Date: February 09, 2014
Ship: Norwegian Epic
Cabin Type: Balcony
Cabin Number: GTY
Traveled As: Singles/Friends
Reviewed: 4 years ago

I was very disappointed by the service accross the ship.  It appeared that the entire ship had been staffed with new people with no training. Many of the service personnel that we talked with said that this was their first cruise.  The management of NCL should be held accountable for this poor condition.  The quality of the food at all of the dinning locations was less than expected.  I have cruised before on NCL and Royal Carribean and this was a true disappointment.  The ship should be parked until the NCL management can get everyone trained and up to an acceptable standard.

Food and Dining

1 out of 5

Onboard Activities

1 out of 5


1 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship Tip

The elevators are slow and crowded. Make a plan for yourself on how to get around the ship and be prepared to wait.

3 out of 5
1 out of 5
3 out of 5
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