Norwegian Epic Cruise Review to Caribbean - Eastern

Contributor Level: Second Mate

4-6 cruises


Helpful Votes

1 out of 5

Horrible Customer Service!!

Sail Date: December 14, 2013

Reviewed: 3 years ago

Traveled As: Family (young children)

Room Type: Balcony

The ship was very nice, but the customer service was awful. Most of the Guest Service staff was very rude and not helpful! They nickle and dime you for everything aboard compared to other cruises i have been on. Some of the activities like putt-putt and others were no where to be found on board. Alot of the sports areas and the rock climbing wall were closed most of the trip. The big bowl water slide was closed for a day or two and the kids water park was broken the whole trip. My 5 year old niece got horrbily sick from the kids center and eventually got all of us sick. The parents obviously just sent there sick kid in there to get everyone elses kids sick. We had a balcony on the 8th floor and every morning we would wake up to cigarette butts all over our balcony!!  I was kind of dissappointed with the whole cruise experience. I don't think i will be cruising Norwegian anytime soon.

Ship Quality
Food and Dining
Cabin / Stateroom
Service and Staff
Children's Programs
Onboard Activities
Destinations and Excursions


Don't put your kids in the Kids Center!! They will end up very sick and miserable the rest of your vacation! Don't ask Guest Services any questions, they may snap at you and walk away like they did to us many times!

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