Level of Service Not Up to Par

Norwegian Epic Cruise Review to Caribbean - Eastern

Experience: 7+ cruises
Review: 1
Helpful Votes: 6

Overall Rating:

2 out of 5
Verified Review
Sail Date: December 15, 2012
Ship: Norwegian Epic
Cabin Type: Balcony
Traveled As: Family (young children)
Reviewed: 5 years ago

The level of service on this ship was not up to par with any other cruise lines or ships I have been on. In the dining room, you would have to ask for items multiple times, meals took over 2 hours and drinks were rarely refilled. They also would ask for your drink order first and a lot of times drinks wouldn't come until after the meal came. 3 nights my appetizer plates weren't cleared until dessert. The kids program also was disappointing. They would not take your child if they were crying (well i have a 2 year old - 2 year olds always cry during separating and they should have taken her back and distracted her). They also didn't seem to know where my 4 year old was. Twice I came to pick him up and they said he was with the staff at lunch and then I found out later, my husband had already picked him up and he was really with them. They also misinformed us about the schedule and on port days, keep 2-17 year olds together in the same room, when we thought it was separated by age group.

Food and Dining

Service was horrible in dining room. Did not refill drinks, etc.

Onboard Activities

3 out of 5
they seemed limited compared to other cruise lines


There wasn't many activities going on and when there was, several ended up being cancelled

Children's Programs

1 out of 5
They were only open in 3 hour increments during at sea days, so you had to pick up your kids every 3 hours. At port wouldn't take 2 year olds and misinformed parents a lot of the time.

Service and Staff

3 out of 5
level of service not great

Ship Quality

3 out of 5
The ship was nice but very closed off. No open areas and no large impressive atrium.

Cabin / Stateroom

3 out of 5
Traveled with 4 people and had no drawers for storage. My Parents had the same room for 2 people and had tons of extra storage.

Ship Tip

The ice bar is not work the $20 cover. It is very small inside.

3 out of 5
5 out of 5
5 out of 5
do not eat at couzins.
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