This was our third cruise with NCL and our last. In March we sailed on the sister ship Wind and like everything about that ship. Don't know what happened to the Dream. Perhaps it's because the Wind is in American waters, Hawaii. The service, food and shows were NOT sisters. We went to the Le Bistro on one of the reduced price nights -- $5 instead of $10 per person and received the same awful food that was in the other restaurants. The service is just a tad better. The worst tasting filet mignon I have ever had. We were told the menus are the same on all NCL ships but the quality was not here on the Dream. Power went out on two nights for a long time at 5 pm. Never an apology. After the stop in St. Petersburg, about 400 passengers plus got sick from 'don't know what.' Lines were very long for 'the shot' that they only charged $10 for and not a office visit cost of $25 or $50 depending on the times. No announcement was made until the end of the cruise about what the problem was. My sister-in-law, who didn't drink any water from the ship or leave her cabin, never got sick.She got hurt getting off the bus, at Dover, the first day of the trip and had to stay in the cabin for 12 days. Never received a personal letter or phone call to the cabin asking how she was. The ship's doctor had only expired pain medication and ran out of that. He gave us a scrip for more in hopes a pharmacy in the port would except. We went into Stockholm to find an ER doctor, without seeing the patient, he gave us a new prescription for pain killer. Thank the Lord he was understanding.We like the size of the cabins, room service in most cases was understanding and let us order off the regular menu for her.The front desk did make some phone calls and gave us credit on emails to make arrangements for her when arriving back to Dover. But nothing was done without asking. We like Freestyle and if you find a food server you can ask or set it up ahead of time to have their table each time. I have no problem with automatic tipping if you want it reduced or pay on your own, you just sign a paper. We found a couple of waiters in the main dining room who were outstanding, but many were not. Port of calls were great, but several times we were not able to dock at the 'normal' pier and transportation was harder to find. 1. It seemed most passengers received items in their cabin from their travel agency.If the plate of candies came from you there was not card to state that.2. All got a free bottle of wine coupon. 3. We didn't get anything from this company except misinformation. Wrong info on the cabin credit. 4.Had to call several times to find about about the transportation from hotel to the ship before we got correct info.5. Never sent info to the third passenger in the cabin that is in another state. 6. Said we couldn't get upgrades as late as 2 weeks before the sail, I had to call NCL myself and got it.7. Our account was never serviced like other agencies. This was our 10th cruise and our first with this company of MANY NAMES.
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