After sailing multiple times on NCL on The Boston / Bermuda cruise, NCL has created a wonderful cruise covering: Crews interface, Meals, Activities and Shows. The Food was exceptional and many activities were scheduled. The Live performance were the best we viewed over the last 20 years. This experience makes me not wait for our normal 5-year cycle time on repeat cruises.
We sailed from Boston in bad weather, which gave us major swells that rocked the ship on our way to Bermuda. The captain changed course slightly to try to avoid the worst of the swells. I was on deck five, cabin 5070, precisely because of rough water in the Atlantic--the lower your deck, the smoother the ride. My cabin was fine. The hairdryer worked, the A/C worked, the shower worked. Our cabin steward, Errol, was the sweetest guy in the world and very helpful. My brother had the next cabin, 5072, and he was lucky enough to have Errol, too. His safe needed to be reset by a technician; otherwise, he had no problems. My safe worked perfectly.
We had three excursions: Caves/aquarium,(booked through Viator, not NCL), a cruise to the Bermuda triangle at night, and a glass bottom boat cruise. We loved them all, but our guide for the caves/aquarium cruise was a dud. Book this excursion thru NCL, not through Viator, and you'll get a better company. I looked on NCL's site to book this tour, and couldn't find it, which is why I went to Viator. When I got aboard the Dawn, I found that NCL offered the same tour, different company (better company).
The food on the ship was wonderful. I especially love NCL's cream soups, which are super. I also got prime rib and their breaded flounder, both of which were perfect. As usual, the desserts were irresistable. Try the chocolate lava cake--you'll think you've died and gone to heaven. The tiramisu is out of this world.
The entertainment was very good. The ship's band and the ship's dancers and singers are all professional quality. We got two shows from the magician, David Haines, and we liked Second City a lot. One comedian, Julie Barr, was not very funny. My recommendation to NCL is to replace her with someone who had more topical material.
Our trip home was a lot smoother than our earlier voyage. The seas had calmed down.
I was a little disappointed that we only had two days in port. On the previous Bermuda cruise I took (years ago) with NCL, we had four days in port, at St. Georges wharf, which the bigger cruise ships can no longer use. Still, it seems that NCL should be able to squeeze out three days in port, not just two.
This is my only complaint about the destination--I would have liked to have a third day in Bermuda, to see more of the island.
What NCL needs to do: bring back the Andes mint candies that the steward used to put on our pillows at night. I really missed them. And bring back the Godiva chocolates that Platinum latitudes used to get. Why did you get so cheap, after raising the prices? NCL can afford the candies, all of them. And I'd really like to have a game room, for those of us who don't spend our time drinking and gambling on the ship.
This was a great time with friends. We enjoyed the food in all the dining areas but, felt like they should change things up in the Garden Café. (same thing everyday). We had a mini suite on deck 11 and heard the chairs moving above us all hours of the day in the garden cafe. The entertainment was great, as was the food, Gio and Agus who took care of our room. The port was horrible for getting on, no signs anywhere saying you couldn't carry the luggage on found out just prior to getting on escalator, it took 2 hours to get to our room from the start. Parking was great. It was nice to only drive 2 hours to get there.
Good time. We may book with them again; but won't ever buy liquor on board. The last night was a horror show trying to get a $22. bottle of vodka. We were told 2 or 3 times that it was to be delivered; but were made to produce the receipt before it was delivered despite being told 3 times that it was being delivered. The idea that we couldn't bring it back to the cabin when we purchased (so that we'd drink it instead of purchasing drinks was moot and unnecessary because we had purchased the drink package), And the attitude that we got from the delivery person (no apology and accusatory manner were unacceptable). No one should be treated in this manner. Jim Riley
Some of the workers were awesome, but I found most not to be so friendly. I have been on many cruises and have never found this to be true until now. Also, I got a mini suite, paid a lot of money for it. It was just about the same size as a normal room, very disappointed in that. The specialty restaurants were great, the main dining room was great, the buffet was good too, even tho I am not a big buffet person. Didn't get to use the pool because of high winds and bad weather, the pool wasn't opened. I bought internet service, so I was always connected (worth the money).
My husband & I are both experienced (over 40 cruises) cruisers. Overall we enjoyed the cruise on Norwegian Dawn. There were certainly areas for improvement, but we did not see any "showstoppers" until the final day.
My husband has Atrial Fib, an occasional fast heartbeat. He is under the care of a specialist. We know what to do. When this happens, he needs to sit down or if that does not work, lie down (feet above head) and that restores the heart to normal sinus rhythm. If neither of those work, call the ambulance. In the ~10 years since this was diagnosed, we called the ambulance once.
On departure day, we left our cabin and were in the public areas when my husband had an incident. I immediately got him seated. After 15-20 minutes the heart rate was still racing. I found a crew member and told her we needed a bed for my husband to lie down. She arranged for a wheelchair and my husband was taken to the medical center. We did not ask to go to the medical center, I told them we did not need a Dr, just a bed. I was told there were beds in the Medical Center. When we got to the Medical Center, I again explained what was happening and that all we needed was a bed for him to lie down. We were directed to a room -- it was dark, quiet, and had a bed. Perfect. He lay down. He color improved, He lay quietly on the edge of sleeping for approximately 15-20 minutes. It was all good.
A medical center person came by and was clearly surprised to see us there. I explained what had happened. She asked politely if we wanted to see a Dr. I responded politely, no it was good. My husband was getting what he needed: laying down and resting. She left. She was back a few minutes later, asked a few appropriate questions (are you dizzy? etc) and again asked: "would you like to see a Dr?." My husband said no, this is what I need,
Then the wheels came off the cart. We were told, since my husband was refusing medical treatment, he needed to leave the medical center immediately. It was a liability to the medical center to have him there. No concern about his condition, no offer to find an alternate bed, no recognition that the ONLY thing he needed medically was being refused -- just leave. I was outraged. The woman left. My husband assured me his heart rate was now under control and we could safely leave. Otherwise we would not have risked his health and would have agreed to the totally-unnecessary Dr review. We prepared to leave.
Then the woman came back with a form I could sign -- a waiver of liability. She explained if I signed it, he could stay. I would have PREFERRED to give my husband another 15-20 minutes of rest so I read it. It stated we were leaving the medical facility against Drs orders and they would not be liable. I explained this waiver of liability form was not appropriate to the situation. We were not leaving against Dr orders, we had not seen a Dr. We were leaving because she TOLD us to leave because we REFUSED to see the Dr. And in any case, the form essentially said we had to leave.
So we left. Without the aid of the wheel chair which was now magically gone. Tacky, really tacky.
I complained to the cruise line customer service desk AND wrote a letter to the cruise line. To date, I have not had a satisfactory response.
Medical care is a critical service that we all hope we NEVER need to use. However, if I do need to use it I would like to have confidence that the medical staff is at LEAST as concerned about what the patient needs as they are about liability. Not on the Norwegian Dawn apparently.
Great way to travel from New Orleans to Boston. Price was great. Entertainment was best we've had on a cruise. Most people on the cruise were over 60yo. So, entertainment was aimed at us. However, food was a little bland-also aimed at us I guess. There seemed to be a lot of smokers.and a lot of smoking areas around the ship. So, second-hand smoke was a problem. As usual, staff and crew were friendly and always helpful. In the process of looking for other re-positioning cruises.
The entertainment and food was excellent. The staff was extremely friendly and efficient. the cruise director should be the "Cruse Director of the Year" . Could not have asked for better. The beds were comfortable . Rooms were efficient. Restaurants were comparable to a 5 star restaurant. Overall, this cruise could not have been any more enjoyable. Thank you for one the pleasures of our life. We are looking forward to many more cruises with Norwegian.
To start with, on our first morning there our bathroom flooded up through the bottom of the shower and the drain on the floor. water came up and flooded our entire room. for 3 days we had a blower in our room trying to dry the carpet. The room smelled from it all week long. I have a head cold from that... and Saturday our last day at Sea before we came home I ended up getting food poisoning needless to say I spent from 8 o'clock Saturday night until Monday morning at 4 a.m. throwing up and diarrhea. When I called to ask for medical help they told me it would cost me $200 to see the doctor and I would have to pay for any medicines that the doctor gives me. I don't think I will be going back on a Norwegian Cruise anytime soon. It was my first time on there and it was not very enjoyable.
Would definitely recommend this cruise. The games were especially fun. The food was some of the best meals I've ever had. Guest services was always available and they go above and beyond to help with any situation that may arise. All in all an amazing cruise. It was the first time my husband and I ever traveled just the two of us 😘
The remodeled ship is beautiful and my balcony room was spotless and very comfortable. Ports of Roatan, Harvest Caye, and Costa Maya were disappointing. Very small not much to do, we booked excursions at two of the three but if you are not a beach/pool person you will be back on the ship in less than 2 hours.
Overall service by the crew was poor especially in the main dining areas. Waiting for food or just to place an order took 30 minutes in some cases. If they forgot something or you wanted extra butter, it came way to late to be part of the meal. Buffet ran out of Milk, Coffee, and apparently celery was running low as well.
We were not impressed with the housekeeping, I accidentally left a drawer full of clothes, as of yet they have not been turned in to Lost and found, so that tells me no one did a thorough cleaning so will not
Norwegian's private island (Harvest Caye) was the worst port of call we have ever had. Everything on this island costs extra money. The selection of excursions did NOT include any snorkeling options even though there is great snorkeling in Belize. Overall on the cruise the food selections were average at best. All beef options come with brown sauce. An unexpected surprise was the freestyle dining, it worked very well.
I have not cruise on NCL in 15 years and was disappointed in a few items
We were told the ship featured a indoor lap pool and hot tubs. I went to use them and was kindly told that if I wanted to use those amenities it would cost me $159 for the week. Absolutely crazy stupid!!! I paid a huge fare for our family and don't feel it should be expected to pay even more for a pool. I mean really, the ship features 1 pool and 4 hot tubs plus a small kids zone. The indoor pool area should not be an up charge.
Our cabin steward was a bit slack. He did not leave us sheets each night for our 3rd and 4th beds and took up our wet pool towels and did not replace them. As you know NCL charges $25 per towel. So each night I had to track him down to get fresh towels so we would not be charged for the ones that were removed.
Elements was phenomenal and the entertainment was very good
Harvest Caye was beautiful except the water was closed due to dangerous jellyfish that if stung would result in a high fever and mandatory hospital stay. Hope they clear out for future cruisers
The cruiseship was very nice,the rooms were very clean and staff was very professional. The food was Excellent! 😁 I traveled with a group of 12,we but were very disappointed when we found out you can only see Belize mainland by purchasing an shore excursion. Yes, NCL Island was nice but that's not what we paid for.
Great trip, wonderful crew. Everything was great, food, service. This is my second trip on the Dawn. I would do another. The only negative for me was the lousy wi fi system. Let's have a wifi system that is easy to use and easy to get.
The Dawn was nice, the port times are a bit too short. The Tender in Honduras was embarrassing. Some passengers gave up and stayed on ship. We left ship almost noon from 8am waiting to be tendered. Not enough time to see island. NCL White Party was nice but it ended at 11pm, then followed by the boring Bliss/Disco lounge. NCL should continue White Party until 2am on Pool deck, as everyone was present. NCL seems to shutdown the bars way too early even when full to capacity. I was told its to control the UBP deal, I hope not. NCL seems to always want to send us inside ship even on when we are enjoying the amenities outside .
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