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4 out of 5

A very good cruise by KansasC

Sail Date: / Traveled As: Couple

This was our second cruise with Norwegian and we will go again. The ship was immaculate, service was excellent. Embarkation and disembarkation could not be any smoother. On return, we went from the ships deck to the airline ticket counter at Miami airport in just over an hour.

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3 out of 5

A FUN CRUISE by CarolK50058619

Sail Date: / Traveled As: Couple

Overall, this was a nice vacation. We had a few bumps like our excursion being cancellede and didn't find out until the morning of. They did put a notice by our door, but it was inside another piece of paper. Some of the things going on on board were put directly on our bed so we would make sure and see them. They should have done that with the cancellation of our excursion. Irons are hard to come by. The shows were very good. The food was okay. Wait staff was not as attentive as other cruises we have gone on.

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Was this review helpful? 6
5 out of 5

Our 40th wedding anniversary cruise by RichW

Sail Date: / Traveled As: Couple

We haven't been on a cruise in 25 years but the one we went on was our best vacation ever. So, we had high expectations on this cruise going in. We like to say that Norwegian and Norweign Dawn exceeded our expectations in all categories and we are seriously considering on doing another cruise with this line. We felt bad leaving the ship. On this cruise I took my 92 year old mother in law with us. She had a smashing time as we did. The cruise director and all of his staff are some of the finest and most talented people we ever met and we have been around a long time. Hats off to them and the crew!!!!!!!!!!

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Was this review helpful? 1
1 out of 5

take a different cruise line! by AbigailT5590731

Sail Date: / Traveled As: Couple

This was my first cruise and I had somewhat high expectations from friends who had gone on other crises, unfortunatly I won't be going on another cruise because of this trip. Getting on the ship was like finding your way through a maze and there were staff standing around not willing to help. Most of the staff spoke broken english at best and were not friendly. The weather was horrible, which is not the ships fault, but there were not enough fun things to do inside if the weather is bad, unless you like to gamble which I don't. The ship advertised a dance room for all night, but it was geared towards teens and the music they played was horrible. Drinks were very expensive, food was hospital quality at best. The sushi was horrible, and you would think being in the middle of the ocean you would have good fish. The best meals we had were at the Cagneys Steak house and you had to pay an extra $35 a person to eat there, and you can't eat all you want like other places, so not worth it because portions are very small. The inside stateroom was fine, but we had problems getting our room made up and towels replaced. Also the two days we were at port there was not enough time to really explore the islands, I found that other ships were docked a lot longer than ours was and limited time really makes it stressful to get back on ship on time and you can't enjoy the place.

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4 out of 5

Carribian Cruise by WarrenK

Sail Date: / Traveled As: Family (older children)

I am 92 years old and this is my first cruise since 1982. I was able to get around the cruise ship well with my family and I had a great time. I would highly recommend this cruise and I hope to go on another one in the future.

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Was this review helpful? 2
2 out of 5

Five day Carribean cruise from Miami by RandyL2

Sail Date: / Traveled As: Couple

Overall the ship was nice, nothing special, but nice. NCL has been taken over by greedy money hungry corporate types. EVERY TIME you turned around, they had some scheme or scam to lighten your wallet. My wife enjoys Bingo. We went, and everytime we did, there was some smoke and mirrors scam. The $1,000 pot wasn't awarded at the first game, so, it was SUPPOSED to be rolled over into the $2,000 game that afternoon. Not only was it NOT rolled over, they didn't pay the original $2,000 either. Before EACH of the shows, they had some goof on a microphone trying to sell raffle tickets for a free cruise, or lottery tickets for cash.

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Was this review helpful? 8
1 out of 5

NCL lost our lugage twice during 5 days by BasiaK

Sail Date: / Traveled As: Couple

NCL lost our luggage TWICE during the same 5-day cruise. Despite multiple promises NCL refused to reimburse our expenses. At least 6 cabins were affected in the same way. On embarkation NCL staff urged us to hand the luggage to NCL porter (right in front of our ship). Our luggage tags were clear and correct, we made sure porter understands the bags go on the Dawn, and we tipped him. In the evening Guest Relations told us that NCL mistakenly loaded all 3 bags onto wrong ship (Jewel), and they would not be returned to us during the cruise. We submitted all forms NCL required, and informed them that we had another cruise planned just after this one. We received one-day emergency kit and $100 onboard credit per person, but after the wave of complaints from all luggage-less passengers, the allowance was increased to $200. The onboard credit was useless, since gift shop does not carry many necessities, such as prescription medication (we only had one-day supply in the carry-on), certain toiletries, or clothing and sandals for a 60 woman with shoe size 11. My face powder and mascara bill alone was over $70. The swimsuit costs $99, etc. However, Front Office Manager Anita Niedinger, and Imelda Valdez from Guest Service told us to buy all necessities onshore regardless of the $200 keep the receipts, and the money would be reimbursed by NCL Miami office. This promise was repeated to us every day, multiple times. We spent $335.26 on medication, clothing and toiletries. We wasted most of our time onshore trying to find necessities. With no swimsuits, no sandals, and no gear none of our Caribbean plans materialized. On 18 Dec we disembarked and proceeded to retrieve our luggage. To our horror we found only 2 of 3 bags. The staff was clueless, so I called NCLs main office. We were lucky that I researched NCL contact information while still on the ship; otherwise we would be left helpless. At some point Ms. Michelle Cross from the NCLs Miami office, told me to describe the contents of our luggage (again), because there was a number of misplaced bags in the office and with some luck one of them would be ours. Once this operation failed, she told me that she emailed the Jewel with a question about our luggage. I was outraged: we had five hours left until our next cruise leaves and she sends an email? Only after I cried she acted to find out that our missing bag was still on the Jewel. Since my husband still had no luggage, Ms. Cross extended the reimbursement promise, so we replaced some of my husbands missing items. In Miami we spent additional $533.64. The luggage was supposed to be delivered to Cartagena (one of the ports of call of the next cruise). It was not. After more complaints and more telephone calls we received our luggage back on the December 25th (soaking wet and completely destroyed). My husband wore jeans to Christmas Eve dinner. He spent 13 days without his luggage. I filed reimbursement claim , and asked NCL for a full refund of the fare we paid for the cruise. NCL offered $175 credit per person toward future cruise. After I wrote to CEO, they increased this to $349. We were promised cash reimbursement! This credit has no value to us, since we will never sail with NCL again.

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4 out of 5

Dec cruise by Peter2

Sail Date: / Traveled As: Singles/Friends

Staff was very friendly. Food was good quality in my opinion they had something for everyone. Getting on and off the ship was very quick and well organized. Internet service was poor and expensive. Overall I would take another cruise with NCL.

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Was this review helpful? 2
3 out of 5

It was a lovely cruise by Travelor

Sail Date: / Traveled As: Singles/Friends

A wonderful relaxing experience. Lots of activities for all lifestyles. Never felt like one was being "herded".

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4 out of 5

A relaxing getaway! by BrandenC

Sail Date: / Traveled As: Singles/Friends

The ship was very nice, very clean. The layout was easy to navigate around without getting lost. A definite recommend on the Norwegian Dawn.

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4 out of 5

Highly recommend by Margies

Sail Date: / Traveled As: Couple

It doesn't have all the newest features like the Jewel. It is starting to show wear but our experience in the private dining rooms, the theater and lounges was terrific! The staff was always pleasant and went out of their way to greet us even when we weren't looking their way. Grand Cayman and Cozumel ports gave us lots of time to explore.

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Was this review helpful? 10
4 out of 5

An excellent cruise! by EddyJ

Sail Date: / Traveled As: Couple

I had a wonderful time with Norwegian Dawn. I didn't feel well on my first day and on christmas day because the weather was bad and I was nocious. I laid down in my bed and felt better. I woud recommend this ship to anyone who want a lovely vacation. The ativities were excellent and I felt safe throughout the trip.

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3 out of 5

Wonderful Team by MicheleB3

Sail Date: / Traveled As: Couple

This was our second time cruising on the Dawn and for the most part enjoyed it very much. The pool deck and the actual pool itself is very small and doesn't lend itself to too many sun bathers. The crew on this boat and the entertainment was stellar! We cruised on this boat in 2008 as well and found the variety of food and the quality to be better last year. We would recommnend this ship for first time cruisers!

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5 out of 5

Great times! by CindyK2

Sail Date: / Traveled As: Couple

My husband and I thoroughly enjoyed our five night cruise which we booked to celebrate our 20th anniversary. The two ports of call were a lot of fun (Grand Cayman and Cozumel). The shopping director was excellent and so helpful with information about where to shop, coupons, references, and freebies, and where to find specific items. The entertainment on the ship was outstanding. (comedian, Second City, magician, show band, bands, shows, acrobats) We also enjoyed the magician's talk about memory skills. We attended art auctions for the first time and purchased a couple of starter pieces. We used the gym and attended two yoga classes.

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Was this review helpful? 2
4 out of 5

I will be booking again real soon!!! by JenniferA12

Sail Date: / Traveled As: Family (young children)

A very clean and orderly ship, from the floors to our rooms. Friendly crew and always was good to my family. We went over the Christmas break and it was nice to see the decorations that seem to complement any religion or season. There was always something to do, almost too much. The variety of foods (our little one has food allergies) to complement what our family needed. We went to almost all the restaurants on ship (we were on a nine day cruise) and enjoyed to see familar faces who we got to know from the kitchen staff. We utilized the kids center a very structured and clean program.

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Was this review helpful? 6
4 out of 5

Wonderful and Beautiful Vacation by DanaW1

Sail Date: / Traveled As: Large Group

Ship was clean, beautiful, and expertly attended! The smallest details were immediately taken care of for the comfort of all passengers. The crew were most attentive, professional, very polite, and personable. I would like to extend special thanks and recognition to the following: Ronald P., Restaurant Steward in Venetian; Christina in the Spa, and Rowena in Java Cafe. They were wonderful stewards of hospitality and service for the DAWN!

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3 out of 5

Like always great cruise!! by AdrianaT

Sail Date: / Traveled As: Family (young children)

I do not recommend this ship for the only reason that it needs fixing before it goes out again.

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4 out of 5

Enjoyable crusing... by Tr

Sail Date: / Traveled As: Singles/Friends

I enjoyed my time during 9 days except last day as where we had to dock the ship to San Juan, Puerto. Except for getting in touch with insurance to determine my status and delayed with insurance. They seemed to avoid my call

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4 out of 5

Great cruise! by HollyJ

Sail Date: / Traveled As: Family (older children)

The ship was very big and roomy. There was always something to do, you will never be bored.

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5 out of 5

My favorite cruise ever... by DianeV

Sail Date: / Traveled As: Couple

I loved the Norwegian Dawn. I thought the ship was beautiful. I thought the quality and preparation of the food was fantastic. Quite a few of the staff especially in The Venetian seemed inexperienced and inappropriate for their positions...too young with attitudes. Also experienced this with the busboys on the pool deck. I did not like being asked if I wanted a cocktail every 10 seconds on the pool deck and the Spinnaker Lounge...they swarm like bees on you. The photographers were in your face all the time also and then we could not even find our photos.

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Was this review helpful? 4