This cruise line focuses on getting more money out of its customers. The activities are terrible and any that you might be interested in will cost you money. Their idea of free activities include basketball, open chess play, visiting the library, and seminars pushing the activities you must pay for. Very disappointing and BORING.
I felt like every time I turned around another waitor was bringing me the wrong more expensive drink or shoving raffle tickets in my face trying to make money at the little free activities they had. You even have to pay for yoga and pilaties. Terrible. They only raffle away a hand full of prices after making thousands from the tickets.
The worst part, their ATM broke conveniently after we docked at the island. Problem? You MUST have cash to get off the dockyard. After blowing all of our cash in the casino out of pure boredom on the boat, we tried to get more before deboarding, little did we know.
Be ready to either spend a lot of money on board or just lay out in the sun if the weather permits it. If you have bad weather like us, you're in for a long trip.
My cabin was dirty upon arriving. The carpet was stained beyond belief. The furniture was old & falling apart. The bed was hard as a rock. The balcony floor could not be stepped on without shoes, it was dirty & made your feet itch. There were guests smoking in the two surrounding cabins so you could never sit outside on the balcony or the pool area without smoke surrounding you.
The the theme restaurants all tasted the same besides the sushi or Japanese grill. The "free" restaurants had the almost same menu every day. The same food tasted not so fresh as the cruise went on. We ate in all but two of the restaurants. & I could not say I would recommend one of them. Much of the staff with few exceptions were snappy & discourteous. I would never recommend Norweigen Cruise Lines. We spent extra money for a balcony to Bermuda. I was very disappointed with our accomodations & the food, & the smoking In the common areas. Their term " Free Style Cruising" was anything But Free I feel we were always spending more money in hopes to be satisfied in some way, but that did not happen. We have been on 8 cruises & loved cruising. I think it will be a Very long time before I even think about cruising again. Oh, & did I mention this was a birthday gift from me to my husband?
Myself and our family were very excited to start our vacation but from the very begining the Dawn disappointed us. We got to our room and found the windows to be leaking badly. This was a rather expensive Penthouse Suite and from what I understand they just renovated the ship about a year ago so it was surprising to say the least. Their solution was to come and clean off the rust spots and wipe up the water. They said they would have someone come and weld the two spots where it was leaking at a later time. Two days later they asked us for a time when they could come in and weld. We had to be out of our room while that happened obviously. We left for several hours and came back. They had blown us off and never came.
The first day of the cruise was also my wife's birthday. I had ordered a couple of items to be delivered to the suite on that first day. Nothing was there when we got there. The bottle of wine I ordered for her didn't show up until the next day. When I asked about it they tried to blame us by saying we had the "Do Not Disturb" sign up so they didn't deliver it. We never had that sign up ever during the trip. It was a lie.
The kids package I ordered for my daughter was a pain. We had to go to the kids center to retrieve it but they wouldn't give it to us without a card that was supposed to be left in our room. The card wasn't there. We had to call and have one printed up.
I ordered casino credits and had problems redeming those also. It seemed like at every turn the customer was responsible for fixing NCL's errors.
On day 3 our shower started to leak. It didn't bother me much but I was concerned about the cabin below. NCL did send someone quickly to repair the shower. Again we had to leave our room so it could be repaired.
My wife took the opportunity to write the cruise director. She explained the problems we were having. We never heard anything back from him. That was disappointing.
On the 6th day the plumbing for our sink let go and water went everywhere. The bathroom flooded and yet again we had to leave our room while repairs were made. This was the final straw. We had a manager come up to hear our complaints. They said they were sorry and gave us what I feel was an inadaquate credit for all our trouble. We were told it would be posted to our account right away. We checked later that night. No credit. The never morning we checked several more times. No credit and no one could give us any answers. Finally after noon on the last day the credit showed up. Seeing as how our problems started when we got there something should have been done sooner. Not on the last day when there is really not much opportunity to use the credit.
We did manage to enjoy the rest of the ship and we loved Bermuda which helped salvage the cruise for our family. For the money we spent it was very much a disappointment though. The service we got with our problems was inexcusable and the room should be put out of service until it is fixed. Even after telling NCL about the cruise when we got home they have just ignored us. You can find a better cruise line!
This was a great vacation. It was amazing that it was a week long trip. I loved having the time off of work. I wish that it was more time in Bermuda and less on Sea, but what can you do? Bermuda was beautiful and we were blessed with amazing weather while we were there. The ship was great.
This was our first NCL cruise, after about 12 years of cruising with Carnival and Royal Carribbean. We decided on the Boston to Bermuda so we didn't have to fly, being from the Boston area. I would not take a Norwegian cruise again. The layout of the boat is confusing, the service was less then average, and I was not happy with the overall experience. We are seasoned cruisers, and I'm really not looking for too much, but the staff never said hello, smiled or even took the time to ask, "Are you all set with that?" they would just clear the plate in front of you if you were done or not. My children were excited about the towel animals that they made on our previous carnival cruise, and we never got any animals on any night. They were very disappointed in that.
Overall, I'd suggest you save your money and book another cruise line.
The Norwegian Dawn was a beautiful ship! All of the crew members were extremely accommodating. We had plenty of things to do throughout the days and evenings. The food was delicious and the portions were just right. There was very little wait time to eat or get the elevator. I would highly recommend the Norwegian Dawn for anyone who wants a reasonably priced cruise. Six nights was just enough time to figure out if you like cruising or not. I loved it and can't wait to go again!!
safety drill was sooo poor! speciality restuarants too pricey, the ship was average to good, kept clean, bathrooms were always clean, cabin person was excellent and kept right on top of things for cleaning,
I and my husband are in our late 50's and took our 33yr son & his fiancee on this cruise with us. The nightly entertainment unfortunately kept all four of us in our staterooms the majority of the cruise because it appeared to be geared only to the much older individuals on the cruise...very disappointing! If you weren't a fan of Bingo and Karaoke, you were left alone for entertainment. The same songs (not the top 100 either!) were played over and over every night in the Spinnaker lounge (the one place that appealed to us) so much so, that we stopped going. This cruise would have been perfect except for the ship's entertainment. The only two great items of entertainment for us were, the Quest (scavenger hunt) game and the comedian (Greg Gleason). The staff, cleaniness of the ship, food and service were all impeccable! This would not be a good cruise for you If you are under the age of 45 and want to have "real" fun on the ship.
Modern ship in great condition. Easy to navigate. Cabins were good size with upgrades. Loved the 24 hour cafe (Blue Lagoon). Itinerary was fabulous--7 islands with fabulous beaches and lots of exploring.
The Norwegian Dawn was elegant. I got to explore every area of the ship and throughly enjoyed my stay. The food in the Garden Buffet as well as the Venetian and Aqua restaurants was excellent. I worked out at the gym, and attended informational seminars and left with some new knowledge. I enjoyed the hot tub, the pools, and sitting in the sun while looking out at the ocean. Amazing. I got some much needed laughter at the shows and had fun dancing. Great trip!
Family Suite perks not worth the extra $
Sail Date: /
Traveled As: Family (older children)
CONS: Water turned off twice both times during a shower covered in soap- was given two bottles of room temp water to rinse off with each time...
Toilets stopped flushing first day in port interesting with five people in a room...
Was scolded by suite concierge for asking for an iron at 9:05 when the delivery service ends at 9 "I'll get it this one time but next time be aware of the schedule"
Interrupted at EVERY meal by people trying to push specialty restaurants
Traveling with a child who expected a towel animal (we saw them in other suites) asked our steward three times he promised each time make one and never did...
Signed child up for late night child care which was cancelled at he last min because only one other child signed up and that was not enough to warrant the staff staying ruined our dinner and show plans they called us at 10:30 asking us to pick him up immediately when we arrived at the kids klun they all started clapping as if to say finally which made us feel like jerks! - also signed child up for specialty Kids Klub dinner when we showed up at the drop off time we were told it had been moved to an hour earlier and they forgot the call peoples rooms to let them know...they stated they only realized when two kids showed up and they thought it was weird but too late to fix it...
The wonderful Chocolate buffet once held in the main dinning room which was a sight to behold was moved to the regular cafeteria buffet and was sad to say the least...
Only two working female toilets at the pool area- I suspect lots of peeing in the pool was going on with the waiting line at the toilets
People need to be cut off BEFORE they stat puking on the pool deck, spinnakers lounge or in front of the elevator!!!
Buffet meals were tired and many were obvious concoctions of yesterdays left overs- do not eat the previously powdered scrambled eggs take a few extra min to have eggs made fresh at the omelet station
Second City's comedy routine (other than the improve) was word for word the same routine I saw on my cruise last year...Seriously??
PROS: Island was beautiful, pool bar staff were very friendly and attentive, pool was crowed at times but we always found chairs and tables when we wanted one, Aqua, Bamboo, Venetian and Cagney's (if you have a suite take advantage of the breakfast and lunch options here) were delicious!!
I thought the ship was in very good ccondition, some things were slightly worn but you had to really look for it. It was clean and if there was a spill, people were there quickly to clean it. There are several lounges and places to get a drink or food. Not a tremendous amount of chairs available to layout in, you have to get up early to put your gear by a chair to save it.
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