Great itinerary; poor customer service

Norwegian Dawn Cruise Review to Bermuda


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 0

Overall Rating:

4.0 out of 5

Sail Date: October 07, 2016
Cabin Type: Balcony
Cabin Number: 15016
Traveled As: Couple
Reviewed: 9 months ago

The ports on this cruise were amazing...gorgeous landscape and a great time of year to go to see the change in colof or the leaves. 

 

We had a number of problems with our shower leaking all over the bathroom and our toilet leaking, problems that took 9 days of the 14 day cruise to fix.  We kept getting different stories from everyone as to the cause of the problems and the "fix" was to give us extra towels to sop up the water.  Front desk was sympathetic but not helpful and our "compensation" was another bottle of champagne which we don't drink and strawberries which we don't eat. 

 

We've cruised on Norwegian many many times and have always enjoyed the itineraries.  This last experience was a disappointment. 

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

3 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
Loved our steward but cabin had plumbing problems.
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