Norwegian Dawn Cruise Review to Bermuda

Contributor Level: Purser

7+ cruises


Helpful Votes

4 out of 5

Great itinerary; poor customer service

Sail Date: October 07, 2016

Reviewed: 8 months ago

Traveled As: Couple

Room Type: Balcony

Cabin: 15016

The ports on this cruise were amazing...gorgeous landscape and a great time of year to go to see the change in colof or the leaves. 


We had a number of problems with our shower leaking all over the bathroom and our toilet leaking, problems that took 9 days of the 14 day cruise to fix.  We kept getting different stories from everyone as to the cause of the problems and the "fix" was to give us extra towels to sop up the water.  Front desk was sympathetic but not helpful and our "compensation" was another bottle of champagne which we don't drink and strawberries which we don't eat. 


We've cruised on Norwegian many many times and have always enjoyed the itineraries.  This last experience was a disappointment. 

Cabin / Stateroom
Loved our steward but cabin had plumbing problems.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
Food and Dining

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