Just didn't meet expectations - especially the food

Norwegian Dawn Cruise Review to Bermuda

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 49

Overall rating:

2 out of 5
Norwegian Dawn

Sail date: July 08, 2016

Ship: Norwegian Dawn

Cabin type: Oceanview

Cabin number: 5516

Traveled as: Couple

Reviewed: 8 years ago

Review summary

I have cruised with a few different cruise lines including Disney and Celebrity.  I had expectations that this cruise would be in semi competition with Celebrity in customer service and quality.  I just can't say that they came close to those expectations.  It seemed like overall the staff's customer service was just bland.  I have to believe that this has something to do with tipping the staff up front and not tipping as the cruise went on.  Normally I tip an okay amount on cruises but when I'm spending $13.50 per person per day up front I guess I had a certain expectation that certain needs would be met and met well.  For example, we were missing washcloths from our room the first night.  Little things like that kept happening and they added up.  The food was just not good at all.  PHO that smelled like wet dog with egg spiral noodles in it?  Duck soup that had hot dogs cut up in it?  Really?  Just a huge disappointment with the food as I would consider myself a novice foodie.  As for the Garden Grill/buffet area.  There was a constant battle of trying to figure out whether or not we could get food or not based on the all important blue rope/line that is set up to defer customers.  At 5:30am they had listed to have an Early Riser breakfast.  So we got up early so we could get off the boat in Bermuda early and take in a full day on the island.  We find out that the Early Riser breakfast consists of your choice of two different pastries.  That's it.  Nothing else to eat...  no fruit, no protein, nothing...  it couldn't even be considered continental.  And then they didn't even have access open beyond the horrible blue line to get coffee!  I had to complain and say at least they could give us coffee.  It was horrible.  The food was just not good.  Not even some other reviewers saying that Bamboo was good... no, it was not good.  The fried rice was fried perhaps a week ago and it seemed to just be heated in a microwave.  The noodles in the dishes were not sauteed but instead boiled and brought out in broth in dishes when that should not be done.  I'm sorry - but call me a food snob but I think perhaps Disney and Celebrity have outright spoiled me.  I had better food in my mess hall in the military for basic training.  Period.  Also they were CONSTANTLY painting or shutting down areas on the main decks so it limited our ability to enjoy being outside on a cruise ship (isn't that part of the reason you go on a cruise?).  And the SMOKING!!  everyone was smoking wherever the heck they wanted to without anyone saying anything to them.  They were just to smoke on the port side of the boat.   By the end of the cruise we couldn't turn a corner without having cigarette smoke being blown into our faces.  Ugh...  just so incredibly disappointed. 

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
cabin itself was in good shape and was fairly spacious than what we had experienced on other cruises.

Ship tip

Don't do it. Sail with someone else if you have the same destination options unless you are 1) okay with paying for tipping up front (without confirming service first - $13.50/person/day), 2) okay with eating cafeteria quality food even in the sit down restaurants of the Venetian, Bambo and Aqua.

Ports of call

Boston, Massachusetts

5 out of 5

Royal Naval Dockyard, West End, Bermuda

5 out of 5
Was this review helpful? 49

8 Comments

Gwbigdog    1 year ago

Thanks for sharing your cruise.

noname111    8 years ago

Thank you for posting your review.

 

I agree w/JusMe, NCL should not be compared with Disney, Celebrity or Princess. Personal experiences aside, they are not on the same tier of cruise quality and customer experience.


It is so difficult to gauge something based on personal opinion so of course ymmv.  That said, if we were considering an NCL cruise, we would compare it to Carnival... not to Disney or Celebrity.

OldGreyWolf    8 years ago

Originally posted by: JusMe

Kelsbells: ‚‚  Disney and Celebrity are premium cruise lines, ‚‚ NCL is not. ‚‚ In my opinion on NCL you need to get the premium dining package to get good food, ‚‚ (the Steak House and French restaurant were‚‚ good, ‚‚ the free MDR was not good) ‚‚ I have been blasted by some people on her because I state that NCL has bad service and bad food but that‚‚ is just my opinion.

‚‚ 

Thank you for your review and your opinion of the cruise.

Sorry JusMe, I am not blasting but I have had a different experience in the MDR on NCL and do not consider them to be sub standard. I spent 14 nights on the Dawn last November and ate on 10 of those nights in the MDR and not once did I have a reason for complaint. In fact I thought the meals were outstanding.

It seems that depending on the cruise, the mood and expectations of the cruiser and the staff at the time, that experiences do seem to vary. Please Kelsbells do not let one experience taint your future opportunities to enjoy the many varied tastes and pleasures of any of the cruise lines. 

There will always be those not so good days but on the same ship there are also many of those awesome days and meals.

Enjoy them all, good or less than stellar and then book another cruise 

Cheers,

Ejan    8 years ago

I will confirm that the food in the main dining rooms is not a quality product.  It's inexpensive food with lots and lots of starch and is poorly prepared and presented.  AND, it is LOADED with salt.  I think it is the only "spice" that Norwegian uses.

edib    8 years ago

I can't complain. We took our first ncl cruise and were upgraded to a suite with all the amenities. The staff couldn't have been nicer. My suggestion would be maybe next time seek an upgrade that includes the vip dining restaurants and priority debarkation.

JusMe    8 years ago

Kelsbells:   Disney and Celebrity are premium cruise lines,  NCL is not.  In my opinion on NCL you need to get the premium dining package to get good food,  (the Steak House and French restaurant were good,  the free MDR was not good)  I have been blasted by some people on her because I state that NCL has bad service and bad food but that is just my opinion.

 

Thank you for your review and your opinion of the cruise.

KelsBells    8 years ago

Hi John.  Yes.  We were aware of the cost ahead of time.  I think BECAUSE we paid it ahead of time I had some sort of expectation that the service and things would be better than what it was.  I also enjoy the opportunity on other cruise lines to tip as I see fit, according to the level of customer service that the room service attendants, host/hostesses, waiters/waitresses provide.  I just felt like they didn't really TRY as hard as other cruise lines.

Johngold    8 years ago

Were you not made aware of the per diem policy for the general tips by the TA you used or the Agent at NCL? That was the first thing my agent told me when I booked my Bermuda cruise for next year.

Did you enjoy the Island? That's why we are going back.

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