Norwegian Dawn Cruise Review to Bermuda

Contributor Level: Purser

Experience
2-3 cruises

Review
1

Helpful Votes
2

1 out of 5

HORRIBLE...just no other words

Sail Date: June 17, 2016

Reviewed: 5 months ago

Traveled As: Family (older children)

Room Type: Inside

I was very happy with the Norwegian Dawn, departing out of Boston going to Bermuda....UNTIL last week. Everything and I mean everything except a couple of the waitstaff and the smooth waters was HORRIBLE. After a month of dry dock, our cruise was a Guinea Pig! Big, big problems. SANITATION was a huge issue. Good luck to the next people boarding. Toilets, phones and tv's not working, short staffed and unable to make dinner reservations. Casino machines we not working and the few that were, didn't print out the vouchers for cash, I had to settle for a slot play. GOOD LUCK! This is not intended to bash the Cruise Line but to make others aware of their long awaited vacation that is nothing short of miserable and non relaxing time.  We work to long and hard to spend our money on something so misleading.  The varnish seeped through the vents, giving us days of nausea and headaches.  They should be ashamed of themselves.  We were just happy to get our mother on a working machine.  A round-a-bout of 12 machines and only 2 working.  

 

Cabin / Stateroom
tight quarters, bed was very uncomfortable. They push two twins together to make a bigger bed. Therefore, someone slept in the crack!!!!
Embarkation and Disembarkation
it took about an hour to enter the ship, very excited about it just the same. More excited to get home and the way off went much smoother. I am sure with all the complaints from just about everyone, they wanted to get us OFF
Ship Quality
The Dawn had not quality whatsoever, cleanliness...the toilets didn't work, there soap dispensers were empty most of the time. the design is not at all make for someone in a wheelchair as they state. I give the quality and cleanliness a 1 out of 10
Destinations and Excursions No need for excursions...so we thought!
Entertainment
Same shows as last year but less of them. The Broadway show was no dancing, just horrible songs.
Service and Staff
a few great crew members. Nothing good to say about Guest Services. Never saw my cabin attendent.
Food and Dining
food and service was good. Trying to get into a restaurant via reservations was horrendous. Guest Services never returned our call after 3 days of not answering their phones.

Tip

Bring walkie talkies...the phones may not work to reach other members of your party. Check your bill everyday...they add charges on that you don't expect. Don't leave your card with the waiter too long, they use it for others drinks and puchases.



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