Problems we encountered on our cruise last week

Norwegian Dawn Cruise Review to Caribbean - Western

Experience: 1 cruise (first)
Review: 1
Helpful Votes: 5

Overall Rating:

3 out of 5
Verified Review
7 Night Western Caribbean (New Orleans Roundtrip)
Sail Date: January 24, 2016
Ship: Norwegian Dawn
Cabin Type: Inside
Cabin Number: 4588
Traveled As: Couple
Reviewed: 2 years ago

This was our first cruise and all in all we really enjoyed the experience.  However, the managing staff was not very responsive when we had issues and treated us horribly.  First we had a problem with our luggage. 3 out of 4 bags were brought to our room.  When we finally found our 4th bag in a room full of baggage the bag tag was missing along with $500 cash that was missing out of it.  Nothing was done about it. The staff acted like they did not care and they were very rude about it.  Secondly, they kept cutting off our charge account, and charging us for charges that we had never made. Those were never fixed. When coming back to our room the second to last night we found our door left open after we had left it closed and a dress was missing. Again nothing was done and the staff acted like they didn't care. We spoke with Anna Marie several times and she was very rude and unhelpful.  We were never compensated for anything.  All they ever did was send a bottle of wine and some chocolate covered strawberries to our room.  Where we asked to speak to the cruise director Anna Marie denied that request. We had planned on coming home and booking again with the kids, but we see us taking many more cruises in the future, because we loved the experience. If there is anything you could do to help us out in fixing the problems we had please let me know 

Food and Dining

5 out of 5


5 out of 5

Children's Programs

5 out of 5

Service and Staff

1 out of 5
All the staff around the ship was amazing the staff behind the scenes were the ones that gave us the problems

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship Tip

The managing staff was not very nice about the problems we encountered. They acted like they did not care and did nothing about our problems. When we asked to speak to the cruise manager our request was denied by Anna Marie. We had money stolen out of our luggage and a dress stolen out of our room

5 out of 5
5 out of 5
Was this review helpful? 5

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