Norwegian Dawn Cruise Review to Caribbean - Western

Contributor Level: Second Mate

4-6 cruises


Helpful Votes

3 out of 5

Just okay...

Sail Date: December 13, 2015

Reviewed: 1 year ago

Traveled As: Large Group

Room Type: Oceanview

The itinerary is awesome. Level of service in all areas on the Dawn has deteriorated each time (cruised this ship 3 times now). Staff is complacent when present and often not available when needed. Main and specialty dining, bar areas, room service, stateroom service - across the board it was the same. Don't know if this played a part but NCL offers a "prepaid service charges" option so you can handle gratuities in advance.  If you don't choose this option, you get billed at the end and the rate is higher. I'm guessing if staff knows the tip is already guaranteed then why try? Because of the decline in service I'll probably go with some other cruise line else next time... 

Cabin / Stateroom
Refrigeration wasn't working on arrival; it was fixed quickly but broken again after 2 days and never worked again after that. Last cruise, same ship, same problem.
Embarkation and Disembarkation
Ship Quality
Onboard Activities
Children's Programs
Service and Staff
Food and Dining
Food was okay, service was lacking.


If the staff could be inspired to return to the level of friendliness and service we enjoyed on our first cruise, I'd never go anywhere else but NCL! As it stands now, after 3 cruises on this ship, we're going elsewhere (other than NCL) for the next trip.

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