Don't even get me started!! TERRIBLE

Norwegian Dawn Cruise Review to Caribbean - Western

Experience: 4-6 cruises
Review: 1
Helpful Votes: 7

Overall Rating:

2 out of 5
Verified Review
7 Night Western Caribbean (New Orleans Roundtrip)
Sail Date: December 06, 2015
Ship: Norwegian Dawn
Cabin Type: Inside
Cabin Number: 4503
Traveled As: Family (young children)
Reviewed: 2 years ago

beware of their monetary practices! they take money from your account beside the bill that you acquired on the ship. we have been battling them since getting off the boat for deducting 6 separate charges beside the balance deduction owed them from our trip. it caused 4 overdrafts from our bank and even though they claimed that it would fall off of our account after 3 business days it is still there and we have been home 4 days now. when i called them to ask what it was about they claimed that they have no record of the withdrawals or holds in their systems, also before getting on the ship at the terminal upon checking in when being issued our sail and sign cards we had our sons card deactivated for on board purchases and then to our utter amazement and sheer horror he was able to run up $87.00 in charges because he didn't know that it was costing him money. the solid reason why we had his card deactivated in the first place, when we went to the customer service desk and asked them to remove the charges from his card and explained we had deactivated his card upon its granting at the terminal they claimed that they had no record of us doing it.and said all we could d was pay the charges, deactivate it again then and gave us a card with a 866 number to their customer relations department after we get off to have it investigated and then removed if the investigation resulted in our favor. Omg! this was a total bad taste in our mouths! they also force the customer to take 13.xx per person per day out of their account to go towards the gratuity for the staff. my son is 9 why should he be forced to pay gratuity!!! his father and I were fully capable of paying for the earned gratuity and did not feel great about it being forced down our throats and being charged for our minor child staying in the same room.We have traveled 3 times prior to this cruise on Carnival cruise lines and had such an enormously better expirance. We will never use this lines services again and are left with a very bad taste in our mouths for them.  

Food and Dining

3 out of 5

Onboard Activities

5 out of 5


5 out of 5

Children's Programs

1 out of 5

Service and Staff

3 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

3 out of 5
very very small and hard to move around in especially with our son staying in the same room. we have nothing good to say about it other than the service we received from the room steward. He was totally amazing compared to the other staff that was totally rude and not willing to help us in many ways...
5 out of 5
5 out of 5
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