Norwegian Dawn Cruise Review to Caribbean - Western

Experience
7+ cruises

Review
1

Helpful Votes
7

2 out of 5

NORWEGIAN DAWN CRUISE WORST CRUISE EVER

Sail Date: November 22, 2015

Reviewed: 11 months ago

Traveled As: Couple

Room Type: Suite

AS A 40TH WEDDING ANNIVERSARY CRUISE WE CHOSE TO TRAVEL THROUGH  BOOK IT.COM BECAUSE WE HAD TRAVELED WITH THEM BEFORE AND ALWAYS HAD A GREAT TIME. .THE NORWEGIAN DAWN CRUISE WAS INDEED THE EXCEPTION.

THE TRAVEL AGENT WE WORKED WITH FROM BOOKIT (JAN HAYN) DID NOT HAVE OUR BEST INTEREST AT HEART.. SHE OFFERED US A SPECIAL CHOICE OF A MEAL PLAN, WHICH WE ACCEPTED BUT WERE NEVER ABLE TO  IMPLEMENTED BECAUSE  ALL THE RESTAURANT RESERVATIONS WERE BOOKED UP BEFORE THE CRUISE STARTED .JAN NEVER TOLD US TO MAKE ONLINE RESERVATIONS PRIOR TO DEPARTING. WE TRIED CONTINUOUSLY/DAILY TO FOLLOWUP WITH THE WAIT LISTING FOR RESTAURANTS BUT WERE NOT SUCCESSFUL.

THE SHIPS' CAPTAIN ,DEAN SMITH, LIED TO US AND SAID THAT THEY DID NOT HAVE A WAIT LIST ONLY TO FIND OUT THAT THEY DID.

 

WHEN MAKING THE TRAVEL RESERVATIONS WE WERE TOLD BY JAN THAT WE COULD USE OUR SHIP CREDITS TO PAY OUR REQUIRED GRATUITIES. THE NIGHT BEFORE THE CRUISE WAS OVER, WE  WENT TO GUEST SERVICES TO PAY OUR FINAL BILL AND WE WERE TOLD THAT WE COULD NOT USE THE CREDITS FOR GRATUITIES. NOW WE HAVE OVER THREE HUNDRED DOLLARS IN CREDITS THAT WE HAVE NOT USED BECAUSE THEY WERE DESIGNATED FOR TIPS. THUS WE LOST

MOST OF OUR CREDITS BECAUSE WE HAD NOT SPENT THE CREDITS ON DRINKS OR STUFF. 

IN ADDITION, THE FOOD WAS TERRIBLE.  HOT FOOD WAS COLD ON A DAILY BASIS. MANY PEOPLE EXPERIENCED FOOD POISONING DURING THE FIRST TWO OR THREE DAYS AND WE WERE FRANKLY CAUTIOUS ABOUT WHAT TO EAT. i SPOKE TO THE COOK BECAUSE WE SELDOM HAD ANY GREEN VEGIES.  

THE ONE VERY POSITIVE EXPERIENCE WAS WITH OUR STEWART JAVIER NUNES WHO WAS TERRIFIC.

IN REFLECTION I SPENT OVER FOUR THOUSAND DOLLARS AND WAS EXTREMELY UNHAPPY WITH BOOKIT AND THE NORWEGIAN DAWN EXPERIENCE.  WE HAVE CRUISED AND TRAVELED ALL OVER THE WORLD. THIS WAS NOT THE WAY WE ENVISIONED SPENDING OUR ANNIVERSARY.

i PLAN TO SEND THIS REVIEW TO TRIP ADVISOR  SO OTHERS CAN RECONSIDER CRUISING WITH YOU AND NORWEGIAN .

VERY, VERY, DISAPPOINTED!!!!!!!!!!!!!!!!!         

 

 

Cabin / Stateroom
JAVIER NUNES WAS WONDERFUL
Embarkation and Disembarkation
VERY POSITIVE. WE MET SOME GREAT AND CARING FOLKS.
Ship Quality
Destinations and Excursions
COSTA MAYA WAS A WASTE OF TIME.
Onboard Activities
Entertainment
SO, SO
Service and Staff
JAVIER NUNES, OUR STEWART, WAS TIMELY
TERRIFIC AND ENGAGING.
THE CRUISE DIRECTOR FROM IRELAND AND HIS WIFE WERE LESS THAN STELLAR
Food and Dining
TERRIBLE , TASTELESS, COLD, LACKED VARIETY


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