First and last Norwegian Cruise

Norwegian Dawn Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 3

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Caribbean (New Orleans Roundtrip)
Sail Date: March 29, 2015
Cabin Type: Balcony
Cabin Number: 10032
Traveled As: Couple
Reviewed: 2 years ago

Sad I was very disappointed with my cruise on the Norwegian Cruise for a number of reasons.

1. Overall they were more interested in selling merchandise than providing service to the passengers. A large area of the small ship was taken up by vendors with overpriced merchandise that could be purchased onshore cheaper.

2. The food in the dinning room was not up to the quality or quantity I had experienced on other cruise lines. I heard that the food was better in the dinning rooms but at additional cost. Two of our waiters were unfriendly and not qualified.

3. I did not like the fact that the gratuity was added to the on-board account. If this is the pay for the ship personal it should be included in the price of the cruise. I would rather tip the personal according to the service that was rendered. I think that this would encourage the ships personal to give better service to be rewarded for good service.

4. The ship could have been cleaner and better maintained. The carpet in our stateroom was stained and there was rust and loose bolts on the balcony.

5. The entertainment was not as good as I have seen on other cruise lines.

6. My wife and I are in our 70's and would like a area away from the children and young adults where we could just enjoy the pool and sun without so much noise and activity. I would like to see an adult only area.

Of the five other Cruise Lines that I have used, I am afraid that I would have to rate Norwegian last.

 

Food and Dining

1 out of 5
Better selection and larger quanty

Onboard Activities

3 out of 5
Would like to have more adult only Activities

Entertainment

3 out of 5
Could have been better

Children's Programs

Did not have any ocasion to use Children's Programs

Service and Staff

3 out of 5
The stateroom personal was good but the waiters had some way to go.

Ship Quality

1 out of 5
Dirty and not well maintained

Cabin / Stateroom

3 out of 5
Could have been cleaner.

Ship Tip

I liked the free room service breakfast.

1 out of 5
Would like a shuttle service from the airport.
3 out of 5
No big deal.
3 out of 5
Good Tender service to shore.
5 out of 5
Zip line and beach.
1 out of 5
Not good information to get to offshore tour.
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