Issues experienced
Norwegian Dawn Cruise Review to Caribbean - Western
Experience: 7+ cruises
Reviews: 0
Helpful Votes: 0
Sail Date: February 01, 2014
Ship: Norwegian Dawn
Cabin Type: Oceanview
Traveled As: Large Group
Reviewed: 4 years ago
Ship: Norwegian Dawn
Cabin Type: Oceanview
Traveled As: Large Group
Reviewed: 4 years ago
Review Summary
We had horrible cabin service. we did not have shower gel or basics beyond towels the first day. We did not see our ship steward until day 4\, when he came in response to a request for water glasses. He proceeded to question us as to what we did with them... We never received ice except for a call to room service several times.
Ship Experiences
Food and Dining
The wait lines at the buffet were exceptionally long on some days\, which has not been experienced on Norwegian in the past - could be the setup as when we cruised on the Pearl there were round serving areas allowing people to go up to one section\, versus get in line and wait for every person to select from every section before you can get to the section you want. Service at the Venetian was exceptionally slow too. But we had great service from Cyril in Aqua.
Entertainment
Exceptional - great shows - Tim the comedian was great! Also the staff cruise director\, Romeo and Shirley esp were fun. And enjoyed the yoga and abs classes - Ana was fantastic!
Service and Staff
Besides the steward we were pleased with the overall friendliness of staff.
Ship Quality
The boat obviously got off to a rough start with the quick turnaround due to fog\, but not sure if they were short handed but it was not up to the former experiences we have had on Norwegian - glasses/plates\, etc not picked up around the pool area timely\, that kind of thing.
Cabin / Stateroom
We had horrible cabin service. we did not have shower gel or basics beyond towels the first day. We did not see our ship steward until day 4\, when he came in response to a request for water glasses. He proceeded to question us as to what we did with them... We never received ice except for a call to room service several times.
Pros: stops - roatan
Cons: horrible steward
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