The Norwegian Dawn should be scrapped

Norwegian Dawn Cruise Review to Caribbean - Western


Contributor Level: Second Mate
Experience: 7+ cruises
Reviews: 3
Helpful Votes: 63

Overall Rating:

1.0 out of 5
Verified Review
7 Night Western Caribbean (New Orleans Roundtrip)
Sail Date: December 14, 2014
Ship: Norwegian Dawn
Cabin Type: Balcony
Cabin Number: 10192
Traveled As: Couple
Reviewed: 2 years ago

This ship should be scrapped. It has an old and dirty feel. The balcony stateroom was awful. The safe didn't work; the TV remote had to be replaced; the balcony was covered with crud and was unusable; the bathroom flooded with toilet water; the shower was very weak;  and evening tile replacement above us was annoying. We foolishly bought the "drinking package" only to find that the drinks contained water instead of liquor. Because of these faults we were made to feel like "complainers". When the service was good it was very good but in most cases it was simply substandard. Being "gold" members we were given perks such as priority tender boarding and priority disembarkation. These "perks" meant nothing to the bossy stewards.

The only good things we can take away from this cruise were the relationships we made with other passengers who didn't hesitate to share their similar problems and complaints. Also, props should go to Maximo who ran Cagney's steakhouse extremely well.

The NFL was played on Saturday but was unavailable anywhere on the ship. The sports bar showed "cricket" and the guy who ran the bar seemed delighted make jokes about it.

Overall, the experience was dreadful and Norwegian should be ashamed. They are killing the goose that laid the golden egg.

Food and Dining

1 out of 5
except in the speciality restaurants

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

NA

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Ship Tip

the dress code was strictly enforced in the main dining areas but completely ignored in the specialty restaurants

1 out of 5
3 out of 5
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