Overall ok cruise but Norwegian service not great

Norwegian Dawn Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 0

Overall Rating:

3.0 out of 5
Verified Review
7 Night Western Caribbean (New Orleans Roundtrip)
Sail Date: November 30, 2014
Ship: Norwegian Dawn
Cabin Type: Balcony
Cabin Number: 10106
Traveled As: Couple
Reviewed: 2 years ago

We enjoyed our time in New Orleans prior to departure....be sure to have a beignet and go to Luke's to try the crispy brussel sprouts with some crab bisque! Yummmm. Leaving out of New Orleans is the best reason to take this cruise.

The cruise itself was really just ok. The ship is fine, clean and has everything necessary but the service we found to be less than what we've experienced in previous cruises, both on Norwegian and other carriers. The general theme seemed to be under-staffing....in the dining room and with the room stewards. They got us what we needed eventually and it didn't ruin our trip by any means, but they all seemed to be frantically trying to keep up. We frequently heard comments like "I apologize, I just haven't been able to get to that yet". Again, not terrible...but not the level of service you would normally see. It was so consistent across the ship services that it made me wonder if Norwegian is reducing staff to minimal levels to be more profitable during slower season?

 

Food and Dining

3 out of 5
The dining room food was ok although the service was slow seemingly due to under-staffing. We did not have a very good meal at Cagney's Steakhouse. Poor choices...no prime rib or surf/turf combination meals offered

Onboard Activities

3 out of 5

Entertainment

5 out of 5
Shows were well done.

Children's Programs

5 out of 5

Service and Staff

1 out of 5
Unfortunately this is the first cruise we have done where we couldn't say there was anyone who stood out as great. They seemed to be trying to keep up. Had problems with small things like getting new towels or re-stocking mini-bar items etc. Not terrible, just not great.

Ship Quality

3 out of 5
Clean, bright.....Has everything necessary. Just not many extras.

Cabin / Stateroom

3 out of 5
Good location, no frills but set up well. Nice sized shower!

Ship Tip

Go see New Orleans before or after your trip! That's really the best reason to take this cruise.

New Orleans, Louisiana Did not visit port

Go to Luke's and have the crispy brussel sprouts! Sounds weird but they were amazing. also go get a beignet!....or two!
3 out of 5
5 out of 5
Cave tubing trip was fun!
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