Norwegian Dawn Cruise Review to Caribbean - Western

Contributor Level: Purser

7+ cruises


Helpful Votes

3 out of 5

Overall ok cruise but Norwegian service not great

Sail Date: November 30, 2014

Reviewed: 2 years ago

Traveled As: Couple

Room Type: Balcony

We enjoyed our time in New Orleans prior to sure to have a beignet and go to Luke's to try the crispy brussel sprouts with some crab bisque! Yummmm. Leaving out of New Orleans is the best reason to take this cruise.

The cruise itself was really just ok. The ship is fine, clean and has everything necessary but the service we found to be less than what we've experienced in previous cruises, both on Norwegian and other carriers. The general theme seemed to be the dining room and with the room stewards. They got us what we needed eventually and it didn't ruin our trip by any means, but they all seemed to be frantically trying to keep up. We frequently heard comments like "I apologize, I just haven't been able to get to that yet". Again, not terrible...but not the level of service you would normally see. It was so consistent across the ship services that it made me wonder if Norwegian is reducing staff to minimal levels to be more profitable during slower season?


Ship Quality
Clean, bright.....Has everything necessary. Just not many extras.
Food and Dining
The dining room food was ok although the service was slow seemingly due to under-staffing. We did not have a very good meal at Cagney's Steakhouse. Poor prime rib or surf/turf combination meals offered
Service and Staff
Unfortunately this is the first cruise we have done where we couldn't say there was anyone who stood out as great. They seemed to be trying to keep up. Had problems with small things like getting new towels or re-stocking mini-bar items etc. Not terrible, just not great.
Shows were well done.
Children's Programs
Onboard Activities
Destinations and Excursions
Cabin / Stateroom
Good location, no frills but set up well. Nice sized shower!
New Orleans, Louisiana Go to Luke's and have the crispy brussel sprouts! Sounds weird but they were amazing. also go get a beignet!....or two!
Cozumel, Mexico
Belize City, Belize
Cave tubing trip was fun!
Roatan (Isla Roatan), Bay Islands, Honduras
Costa Maya (Mahahual), Mexico


Go see New Orleans before or after your trip! That's really the best reason to take this cruise.

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