What a disappointment. Do no book with NCL

Norwegian Dawn Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 4

Overall Rating:

1.0 out of 5
Verified Review
7 Night Western Caribbean (Tampa Roundtrip)
Sail Date: November 24, 2013
Ship: Norwegian Dawn
Cabin Type: Oceanview
Cabin Number: 8636
Traveled As: Large Group
Reviewed: 3 years ago

This was my second cruise, and I was very disappointed in my experience. I had previously cruised with Carnival, and although its at a lower price point, I had a much better experience with Carnival. 

 

One of the biggest issues that I had was that NCL canceled my reservation roughly 30 days before the cruise, and I was unaware. It took 3 hours of being on hold, and lots of frusterating conversations to get my reservation reinstated. 

 

Once on the boat, I quickly realized that most, if not all staff on the boat were inexperienced, and not helpful in making my trip enjoyable. Every time I asked a staff person a question, they would always say, "Let me check". NCL needs a different training model. Having a boat full of new employees during the Thanksgiving holiday is not a very smart strategy. 

 

Below are a list of complaints. The only thing positive I can say about the cruise is that the quality of the food was good. 

 

 - Beds were hard, and pillows were lumpy

 - The dining rooms could not accomodate a large party (there were 15 of us traveling together)

 - The service in the dining rooms was HORRIBLE. Orders were incorrect, and the time it took to get food was very long. 

 - Wait staff did not make an effort to get to know any of our family

 - The spa was very limiting, and did not offer many services. 

 - There was not a disco / night club for dancing

 - Many of the public bathrooms were without papertowels and soap on the last night of the cruise, as well as the last day

 - Boarding was delayed, and the accomodations to wait to get on the boat were subpar. Checking in was great, getting on was horrible. 

 - Getting off of the boat took way too long. We did not start disembarking until 11amish, and it took forever. 

 

Food and Dining

1 out of 5
The quality of the food was good. The service was HORRIBLE.

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5
No one had any answers

Ship Quality

3 out of 5
Rooms were fine. Beds and pillows were hard and uncomfortable. Public restrooms were in poor quality.

Cabin / Stateroom

3 out of 5
1 out of 5
Boarding the ship took too long. There were not enough seats to accomodate everyone who was waiting. When they did start allowing people to board, it was very disorganized.
5 out of 5
5 out of 5
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