Norwegian Dawn Cruise Review to Bermuda

Contributor Level: Purser

7+ cruises


Helpful Votes

5 out of 5

Bremuda on the Norwegian Dawn-6/14-6/21/13-SS

Sail Date: June 14, 2013

Reviewed: 3 years ago

Traveled As: Singles/Friends

Room Type: Suite

We had a superb time on this cruise in a mini-suite. With the VIP upgrade status, we enjoyed the breakfasts and lunch in Cagney's and the Brazilian restaurant. The chinese restaurant (Bamboo) was a major disappointment and we communicated that to the front desk and maitre de.

Our cabin attendant made the cruise even more fun by his wonderful charm and prompt service. EVERY person we encountered from the staff (bottom to the top in roles) was CLEARLY 'customer focused'. Even one of the female maitre de's even remembered our last names and greeted us while returning from a walk into Bermuda. This experience was the way we last remembered it being on the SS Norway and we're sorry we didn't come back to the Norwegian sooner. We had a terrible experience on a competing line where the food was worse than you'd find in a high school lunch room (really... terrible selection and quality). We expressed that dissatisfaction and the cruise line never even made an effort to contact us. NORWEGIAN is our future choice whenever possible... if they keep being the way they have.
Ship Quality
Refurbished and enough amenities
Food and Dining
Main dining room was excellent and most optional restaurants were outstanding
Cabin / Stateroom
Mini-suite was more than sufficient to be comfortable
Service and Staff This is the 'gem' of the Norwegian- ALL of the staff are 'on their game' with customer service
We enjoyed all the shows...exceptional talent compared to other lines
Children's Programs
While we had not children with us. we observed how focused the line is on providing ample child opportuntiies
Onboard Activities
As good as most and not sure what we would recommend to add
Destinations and Excursions
We loved the tour to the famous homes. Some conflict in scheduling prohibited booking others we liked.
Boston, Massachusetts
VERY organized and quick boarding processing


You must try the Brazilian restaurant. The chinese (Bamboo) restaurant was a disappointment.

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