Bremuda on the Norwegian Dawn-6/14-6/21/13-SS

Norwegian Dawn Cruise Review to Bermuda


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 6

Overall Rating:

5.0 out of 5
Verified Review

Sail Date: June 14, 2013
Cabin Type: Suite
Cabin Number: 11562
Traveled As: Singles/Friends
Reviewed: 4 years ago
We had a superb time on this cruise in a mini-suite. With the VIP upgrade status, we enjoyed the breakfasts and lunch in Cagney's and the Brazilian restaurant. The chinese restaurant (Bamboo) was a major disappointment and we communicated that to the front desk and maitre de.

Our cabin attendant made the cruise even more fun by his wonderful charm and prompt service. EVERY person we encountered from the staff (bottom to the top in roles) was CLEARLY 'customer focused'. Even one of the female maitre de's even remembered our last names and greeted us while returning from a walk into Bermuda. This experience was the way we last remembered it being on the SS Norway and we're sorry we didn't come back to the Norwegian sooner. We had a terrible experience on a competing line where the food was worse than you'd find in a high school lunch room (really... terrible selection and quality). We expressed that dissatisfaction and the cruise line never even made an effort to contact us. NORWEGIAN is our future choice whenever possible... if they keep being the way they have.

Food and Dining

5 out of 5
Main dining room was excellent and most optional restaurants were outstanding

Onboard Activities

5 out of 5
As good as most and not sure what we would recommend to add

Entertainment

5 out of 5
We enjoyed all the shows...exceptional talent compared to other lines

Children's Programs

5 out of 5
While we had not children with us. we observed how focused the line is on providing ample child opportuntiies

Service and Staff

This is the 'gem' of the Norwegian- ALL of the staff are 'on their game' with customer service

Ship Quality

5 out of 5
Refurbished and enough amenities

Cabin / Stateroom

5 out of 5
Mini-suite was more than sufficient to be comfortable

Ship Tip

You must try the Brazilian restaurant. The chinese (Bamboo) restaurant was a disappointment.

5 out of 5
VERY organized and quick boarding processing
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