12th NCL Cruise to bermudaB

Norwegian Dawn Cruise Review to Bermuda


Contributor Level: Purser
Experience: 7+ cruises
Reviews: 2
Helpful Vote: 1

Overall Rating:

3.0 out of 5
Verified Review

Sail Date: May 11, 2012
Ship: Norwegian Dawn
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 5 years ago
This was our 12th cruise from Boston to Bermuda with NCL. Overall, it's the most convenient and easiest cruise because of no air travel - just a 40 min drive to the cruiseport. The cruise director, Paul Scally, sets the tone and theme for all of the entertainment (the best cruise director to date!!).

As a NCL Platinum member, I expected to see more on-board benefits (including an upgrade) but didn't. NCL did host two Latitude member receptions and both were about as lame as they get - the second one for silver, gold and platinum members was the worst.

When making my initial reservations with vacation Outlet I was informed that I would very likely receive an upgrade because I was booking a guaranteed stateroom plus my Platinum membership would increase the likelyhood - well, did not receive the upgrade.
Other than my disappointment with my Platinum membership, the cruise was enjoyable.

Food and Dining

3 out of 5
Specialty restaraunts were excellent (Cagney and leBistro). LaCucinni was a disappointment (not recommended). Observed the Restaurant Director chew out and bring to tears the matre'd at this restaurant. That was not fun to observe.. it actually was a downer mid-way through our dinner.

Buffet restaurant needs a shot of continuous improvement. Attention to detail (coffee running out, no coffee cups, OJ running out, just a few examples. Another suggestion for NCL... I watched too many elderly folks struggle and the buffet - ship staff should be available to assist. If NCL can place two staff members at the entrance of the buffet with "washy-washy/happy-happy", then they can certainly add a few staff to help those in need.

Entertainment

5 out of 5
The evening entertainment was the best part of the cruise - great music and shows all around! The cruise director, Paul Scally, is the heart of the operations and this is the difference.

Service and Staff

5 out of 5
very hard working (10 hrs/day, 7 days/week for 9 straight months (and you thought your job was tough!).

Ship Quality

3 out of 5
Balcony stateroom was tiny. General cleanliness was good. Plenty of room on the 12 and 13th deck for sunning.

Cabin / Stateroom

3 out of 5
Very small. Balcony was the only enjoyable part of the stateroom.

Pros: The evening entertainment, the Cruise Director, and the Specialty Reastaurants

Cons: No added benefits for Platinum members worth mentioning, attention to detail in the buffet restaurants needs improvement (ran out of coffee on morning!!!!)

Recommends Norwegian Dawn? Yes!

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