Norwegian Dawn Cruise Review to Bermuda

Deck Hand

4-6 cruises


Helpful Votes

3 out of 5

Family Suite perks not worth the extra $

Sail Date: September 01, 2011

Reviewed: 5 years ago

Traveled As: Family w/older children

Room Type: Suite

CONS: Water turned off twice both times during a shower covered in soap- was given two bottles of room temp water to rinse off with each time...
Toilets stopped flushing first day in port interesting with five people in a room...
Was scolded by suite concierge for asking for an iron at 9:05 when the delivery service ends at 9 "I'll get it this one time but next time be aware of the schedule"
Interrupted at EVERY meal by people trying to push specialty restaurants
Traveling with a child who expected a towel animal (we saw them in other suites) asked our steward three times he promised each time make one and never did...
Signed child up for late night child care which was cancelled at he last min because only one other child signed up and that was not enough to warrant the staff staying ruined our dinner and show plans they called us at 10:30 asking us to pick him up immediately when we arrived at the kids klun they all started clapping as if to say finally which made us feel like jerks! - also signed child up for specialty Kids Klub dinner when we showed up at the drop off time we were told it had been moved to an hour earlier and they forgot the call peoples rooms to let them know...they stated they only realized when two kids showed up and they thought it was weird but too late to fix it...
The wonderful Chocolate buffet once held in the main dinning room which was a sight to behold was moved to the regular cafeteria buffet and was sad to say the least...
Only two working female toilets at the pool area- I suspect lots of peeing in the pool was going on with the waiting line at the toilets
People need to be cut off BEFORE they stat puking on the pool deck, spinnakers lounge or in front of the elevator!!!
Buffet meals were tired and many were obvious concoctions of yesterdays left overs- do not eat the previously powdered scrambled eggs take a few extra min to have eggs made fresh at the omelet station
Second City's comedy routine (other than the improve) was word for word the same routine I saw on my cruise last year...Seriously??

PROS: Island was beautiful, pool bar staff were very friendly and attentive, pool was crowed at times but we always found chairs and tables when we wanted one, Aqua, Bamboo, Venetian and Cagney's (if you have a suite take advantage of the breakfast and lunch options here) were delicious!!

Pros: Easy and fast embarking/disembarking

Cons: Concierge and butler for the suite was a joke

Recommends Norwegian Dawn? No.

Cabin / Stateroom
Sprung for the family suite for the extra room and the suite perks...NOT WORTH IT the "artist rendering" they show on the web site is just that a "rendering" did not represent to actual space of the room we would have been better off with two insides or balconies for much less money
The show we saw was old- saw it last year so we skipped the rest. The television didn't work all week not that I'm on a cruise to watch TV but it would be nice as your going to bed of to catch the news in the am. Had to beg bar staff to put on the pats game your leaving from Boston shouldn't that be a given?
Service and Staff
Butler(Crisol) and concierge (Virginia) for the suite was a joke neither got a tip out of us because they were either nonexistent or unhelpful and rude. Room Steward (Everton) was wonderful other than forgetting the towel animal he was very helpful with island and ship tips Pool staff (Emmanuel and Angus) were great very attentive but I heard from another guest that their pool waiter was hitting on her all week even following her to her room at one point saying "Oh I thought you want me to bring your drink here...well maybe we can meet off the ship tonight I get off at midnight wanna meet at the clock tower?!?"
Ship Quality
Clean though a bit worn out, missing the art room, fantail dining, adult hot tub at the kids pool atrium is no extant its a closed in one story area not as open and grand as most others
Food and Dining
Buffet was sad same old same old each day- Topsiders had great burgers and fries for lunch pool BBQ was nothing special lots of veggie salads with burger and dogs Great dinners at Aqua and Venetian don't waste the $5 on room service pizza its cardboard
Children's Programs
Child (11) had a ton of fun there all week he was old enough to come and go as he pleased which made it very easy for all of us. Disappointed at the cancelling of two activities last min that disrupted our adult plans...

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