Dawn failed to meet our Expectations!!

Norwegian Dawn Cruise Review to Canada, New England, New York

Experience: 7+ cruises
Reviews: 2
Helpful Votes: 9

Overall Rating:

2 out of 5
Verified Review
7 Night Eastern Canada & New England (New York Roundtrip)
Sail Date: August 31, 2008
Ship: Norwegian Dawn
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 8 years ago

We went as far to speak tp a manager of the staff to express our dissatisfaction with our overall experience on the ship. Unfortunately, the Group Consultant who wanted to hear our concerns, named Anna, made us feel like we were merely "another complainer".

During our meals in the Main Dining room, we were constantly given incorrect meals and then the plates were switched to another table right before our eyes. Water glasses were filled across the table as the water dripped across our plates and belongings.

We had a 30 minute tender ride next to a Dawn Employee who had serious hygeine issues.

Our remote control was busted and completely covered in duct tape.

We had only one pillow each in the room.

The shower head was cracked so bad it was like grabbing a razor blade and it cut our hands.

The expensive balcony room we hand picked had a door connecting right to the next room. These neighbors were heavy smokers and screamers who kept us up late and woke us up early. We gagged each night on their smoke which poured under the door into our room. The Dawn refused to make any amends or even show any remorse or apology for our discomfort-and didn't allow us to change rooms, even at our expense.

We will never go on this ship again.

3 out of 5

Don't Miss: New England Aquarium, Freedom Trail and Cheers bar
3 out of 5

Don't Miss: Peggy's Cove
5 out of 5

Don't Miss: Trolley tour through Acadia Park - then fresh lobster for lunch in one of the local restaurants
5 out of 5

Don't Miss: The Breakers and Marble House Mansions

Pros: Ports of Call

Cons: No attention to detail from the staff and sub-par food quality

Recommends Norwegian Dawn? No.

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