Lines, Lines and More Lines!
Norwegian Dawn Cruise Review to Caribbean - Western
Ship: Norwegian Dawn
Cabin Type: Inside
Traveled As: Family (young children)
Reviewed: 8 years ago
Norwegian Dawn's staff was very disorganized. They acted as if they had never dealt with a crowd previously. For instance, on the morning of the first port of call (private island) they announced that anyone that wanted to go ashore should report to the atrium for a tender ticket which resulted in 1,500 people or so waiting in a line that stretched from one end of the ship to the other. This problem continued throughout the cruise. I spoke directly with the cruise director and was given a lot of lip service, but nothing was done. I explained that getting to the island 2 hrs. later than expected or advertised was not what I had in mind (and we were one of the early ones). On the disembarkation day, they only had two customer service reps waiting on everyone trying to settle their accounts (another extensive line). This was true throughout the entire cruise. If you wanted to book an excursion, etc. you had to wait in lines. There was never enough staff and the staff they had did not have the appropriate information about sh0re excursions, etc. We were given totally wrong information about transportation, etc. to one port of call which could have been very devastating since we were travelling with our 5 yr. old grandson. Also, making large amounts of people stand in line is just asking for a large group of people to get sick since that is how a virus could easily be spread. Naturally, while in line, you had to endure the endless rude people who either cut the line or joined someone else as if no one was behind them. Disembarkation day was a nightmare. Guests were blocking halls and common areas against the instructions of the ship but nothing was done about it.
Pros: Ports of call
Cons: Lines, unknowledgedable staff, poor organization