The overwhelmingly disappointing factor on this cruise was the poor service. From the time that we were checking in, the staff members were rude and unaccommodating. Additionally, non-U.S. citizens beware!!! They have unclear documentation requirements for non U.S. citizens and members of my family (and I observed several other non-U.S. citizens) were not allowed to board the ship. They would not take any responsibility for their ambiguitiy and were extrememly rude. They would not even try to give our luggage back to us saying that "it would take too long to find" and that the ship might have to leave soon. When the members of my family that were U.S, citizens did board theh ship, we were once again met by rude staff members. The ship was 3 hours late to leave the dock and when the ship finally set sail, it was pretty much rocky 80% of the time.
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