Norwegian Dawn Cruise Review to Bermuda

Deck Hand

Experience
7+ cruises

Review
1

Helpful Votes
0

1 out of 5

Disappointing trip - NYC to Bermuda

Sail Date: May 01, 2008

Reviewed: 8 years ago

Traveled As: Family w/older children

Room Type: Oceanview

I speak for all three of us when I say we'll never cruise with
Norwegian again. Most of the amenities that Royal Caribbean and
Carnival provide are costly on Norwegian. A prime example is the steam
room & sauna (something I look for on a ship). RC & Carnival provide
them as part of your paid fare. Norwegian charges for them as part of
a "spa package MEMBERSHIP" (not noted on their website, by the way),
and the charge is INSANE at about $150 per person.

The "entertainment" was equivalent to a high school show. Seriously.
Even the best show had dancers and acrobats tripping & falling on
stage (we were NOT at sea, but docked!). In one show the cast members
kept missing their cues, so the music was going on with no one
singing. Then the singer would catch up & couldn't carry the note.
This happened several times over the week, not a single instance,
which is kind of understandable.

The food was unappealing as their presentation was really poor. No
fantastic midnight buffet as the other cruise company's offer, and are
proud of. And their eat "whenever" is a joke. Food service, except for
room service and a place to get burgers and french fries, all close at
10pm.

Debarkation was a nightmare with not one person on the staff willing
to help my husband find an accessible area to go to (the same for the
other special needs guests). They offer an "express" debarkation and
of the 2200 people on board at least 1500 chose it, so those of us
with flights to catch in the early afternoon could not get off the
ship as the gangways were over crowded.

Once, on shore in Bermuda, my husband was going back to the ship &
couldn't get back on because with more than 30 minutes before setting
sail, Norwegian had already brought in the wheelchair accessible
gangway. He struggled with the workers to convince them to lower it so
he could embark. When he spoke with the head of security, later that
day, he was treated terribly and basically told he was lucky to get
back on! What? That's their response?

As for my shipboard credit or coupon book, or whatever it was I was
supposed to receive as part of my booking incentive my travel agent
said they would provide it on the ship, they said, 'No, the travel
agent sends it in advance of sailing'. Needless to say, none was
received. In this area I am disappointed in both Norwegian & travel
agent. Someone dropped the ball, and it wasn't me.

Our cabin stewards were lovely (helpful in every way), and we sure do
hope that Norwegian shares those tips they automatically bill for
accordingly.

I spoke with several past Norwegian guests who stated this was the
worst they'd ever experienced, including one woman who has sailed more
than 30 times, and this was her 9th with Norwegian.

We are not new at this. We have cruised worldwide, and I have been an avid cruiser since I was 14 (I'm now 50).

On a scale of 1 to 10, with 1 being the lowest score, Norwegian scored
a 3 with us. That's pretty bad.

Pros: Cabin stewards (2 of them)

Cons: The rest

Recommends Norwegian Dawn? No.

Food and Dining
Not recommended. Terrible presentation. Service in the main dining room was marginal at best, and terrible in the Salsa "specialty" restaurant.
Entertainment
Not recommended. Several "scheduled" events just never happened. Did enjoy the movie theater. And discovered the video game Wii & air hockey in the (unused) 'Teen Disco'.
Cabin / Stateroom
Poor. Most uncomfortable beds, poor quality linens, and all were heavily used. Had to ask for top sheets for all 3 beds as they aren't used.
Service and Staff
Poor. Room stewards (2 of them) were nice and helpful. Other staff encountered were abrasive and unhelpful.
Ship Quality
Average. Nothing out of the ordinary.
Children's Programs
Good. Met several of the staff as they were the ones that provided us with the controllers to play with the video game Wii. They were as pleasant and kind as could be. My D is no longer a 'kid' but i would have been happy to leave her in their care if she was. And the kid's pool area was fun and decorated fabulously for a kid's area!


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