Disappointing trip - NYC to Bermuda

Norwegian Dawn Cruise Review to Bermuda

Experience: 7+ cruises
Review: 1
Helpful Votes: 0

Overall Rating:

1 out of 5
Sail Date: May 01, 2008
Ship: Norwegian Dawn
Cabin Type: Oceanview
Traveled As: Family (older children)
Reviewed: 10 years ago
I speak for all three of us when I say we'll never cruise with Norwegian again. Most of the amenities that Royal Caribbean and Carnival provide are costly on Norwegian. A prime example is the steam room & sauna (something I look for on a ship). RC & Carnival provide them as part of your paid fare. Norwegian charges for them as part of a "spa package MEMBERSHIP" (not noted on their website, by the way), and the charge is INSANE at about $150 per person. The "entertainment" was equivalent to a high school show. Seriously. Even the best show had dancers and acrobats tripping & falling on stage (we were NOT at sea, but docked!). In one show the cast members kept missing their cues, so the music was going on with no one singing. Then the singer would catch up & couldn't carry the note. This happened several times over the week, not a single instance, which is kind of understandable. The food was unappealing as their presentation was really poor. No fantastic midnight buffet as the other cruise company's offer, and are proud of. And their eat "whenever" is a joke. Food service, except for room service and a place to get burgers and french fries, all close at 10pm. Debarkation was a nightmare with not one person on the staff willing to help my husband find an accessible area to go to (the same for the other special needs guests). They offer an "express" debarkation and of the 2200 people on board at least 1500 chose it, so those of us with flights to catch in the early afternoon could not get off the ship as the gangways were over crowded. Once, on shore in Bermuda, my husband was going back to the ship & couldn't get back on because with more than 30 minutes before setting sail, Norwegian had already brought in the wheelchair accessible gangway. He struggled with the workers to convince them to lower it so he could embark. When he spoke with the head of security, later that day, he was treated terribly and basically told he was lucky to get back on! What? That's their response? As for my shipboard credit or coupon book, or whatever it was I was supposed to receive as part of my booking incentive my travel agent said they would provide it on the ship, they said, 'No, the travel agent sends it in advance of sailing'. Needless to say, none was received. In this area I am disappointed in both Norwegian & travel agent. Someone dropped the ball, and it wasn't me. Our cabin stewards were lovely (helpful in every way), and we sure do hope that Norwegian shares those tips they automatically bill for accordingly. I spoke with several past Norwegian guests who stated this was the worst they'd ever experienced, including one woman who has sailed more than 30 times, and this was her 9th with Norwegian. We are not new at this. We have cruised worldwide, and I have been an avid cruiser since I was 14 (I'm now 50). On a scale of 1 to 10, with 1 being the lowest score, Norwegian scored a 3 with us. That's pretty bad.

Food and Dining

1 out of 5
Not recommended. Terrible presentation. Service in the main dining room was marginal at best, and terrible in the Salsa "specialty" restaurant.


1 out of 5
Not recommended. Several "scheduled" events just never happened. Did enjoy the movie theater. And discovered the video game Wii & air hockey in the (unused) 'Teen Disco'.

Children's Programs

3 out of 5
Good. Met several of the staff as they were the ones that provided us with the controllers to play with the video game Wii. They were as pleasant and kind as could be. My D is no longer a 'kid' but i would have been happy to leave her in their care if she was. And the kid's pool area was fun and decorated fabulously for a kid's area!

Service and Staff

1 out of 5
Poor. Room stewards (2 of them) were nice and helpful. Other staff encountered were abrasive and unhelpful.

Ship Quality

3 out of 5
Average. Nothing out of the ordinary.

Cabin / Stateroom

1 out of 5
Poor. Most uncomfortable beds, poor quality linens, and all were heavily used. Had to ask for top sheets for all 3 beds as they aren't used.

Pros: Cabin stewards (2 of them)

Cons: The rest

Recommends Norwegian Dawn? No.

Was this review helpful?

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top