Norwegian Crown (RETIRED) Cruise Review to Bermuda

Deck Hand

Experience
7+ cruises

Review
1

Helpful Votes
0

1 out of 5

CROWN COVERUP

Sail Date: August 01, 2007

Reviewed: 9 years ago

Traveled As: Family w/older children

Room Type: Oceanview

ON OUR CRUISE THE SHIP EXPERIENCED PROBLEMS WITH ONE OF THE PROPELLERS WHEN DEPARTING BERMUDA. EVERYONE ON BOARD KNEW THERE WAS A PROBLEM. IT WAS CLEAR THEY ALMOST TURNED THE SHIP BACK TO BERMUDA. THIS ALL TOOK PLACE AT ABOUT 12 P.M. ALL DAY LONG WE ASKED IF THE PROBLEMS WOULD DELAY OUR RETURN TO NEW YORK ON SUNDAY. NO PROBLEMS WE WERE TOLD. MANY PEOPLE NEEDED TIME TO MAKE CHANGES IF WE WERE DELAYED. SOME HAD WORK SCHEDULED. ONLY AT 9 OR 10 THAT EVENING DID WE RECEIVE A LETTER FROM THE CAPTAIN NOTIFYING US THAT WE WOULD NOT REACH NEW YORK CITY UNTIL MONDAY MORNING. MANY WERE FURIOUS WITH THIS COVERUP. THEY SHOULD HAVE TOLD THE TRUTH TO THE PASSENGERS MUCH EARLIER IN THE DAY WHEN THEY KNEW WHAT HAD HAPPENED AND THE IMPLICATIONS FOR OUR ARRIVAL. THEY DID NOT CARE. THE RECEPTION DESK PRETENDED EVERYTHING WAS FINE ALL DAY. ANNOUNCEMENTS ABOUT EVERYTHING ELSE CAME OVER THE SHIP ALL DAY LONG. NOT ONE WORD ABOUT THIS.

IN THE END THEY GAVE US 15 MINUTES PHONE TIME FREE TO DEAL WITH OUR ISSUES. THEY ALSO GAVE US 15 FREE INTERNET MINUTES.

THE DISREGARD OF PASSENGERS WAS SHOCKING. GO TRY TO CALL CUSTOMER RELATIONS. NO ONE RESPONDS AND YOU ARE SWITCHED OVER TO RESERVATIONS. THEY SHOULD BE ASHAMED OF HOW THEY HAVE HANDLED THE PASSENGERS ON THIS CRUISE.

Pros: THE STAFF

Cons: CONDITION OF THE SHIP

Recommends Norwegian Crown (RETIRED)? No.

Food and Dining
Service and Staff
Entertainment
Ship Quality
Cabin / Stateroom


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