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35 Norwegian Bliss Reviews

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A wonderful but confusing cruise by BrooklynTony

Sail date: / Traveled as: Couple
Ship: Norwegian Bliss / Destination: Caribbean - Bahamas

Great ship.Many amenities. Driving the go carts was exciting and fun. The water park was fun as well. Overall, too many people to be confortable. The upscale restaurants were wonderful as was the food at these as well as the free restaurants. The Observation deck is really wonderful although some folks decided to sleep on the lounges...not just take a quick nap...sleep for hours!

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Pleasant but very crowded cruise ship! by michaelm6506

Sail date: / Traveled as: Singles/Friends
Ship: Norwegian Bliss / Destination: Caribbean - Bahamas

Just OK. Poor entertainment. Very rocky (shaky) trip on rough seas coming home. The ship's captain did not adequately advise us of the rough seas or prepare us; so many passengers were sickened and throwing up all over the ship.

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A Blissful experience 14 nights of dancing opportunities.Wonderful activities staff. by pwojo104

Sail date: / Traveled as: Couple
Ship: Norwegian Bliss / Destination: Caribbean - Western

Excellent staff especially the activities staff. Alexander the assistant cd was excellent. Other activities staff were outstanding including Liz from South Africa, Tiago Alves from Brazil should be a CD always friendly. Queena was the best. Kenny Garcia was the best comic. Can’t wait to see ya all onboard again.

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2 Comments

Terrible customer services by fionay5

Sail date: / Traveled as: Large Group
Ship: Norwegian Bliss / Destination: Caribbean - Bahamas

THIS WAS ABSOLUTELY THE WORST CRUISE EXPERIENCE EVER WITH NORWEGIAN CRUISELINE!!!!! We were treated rude and discriminated when we arrived the speedway game booking on 2/19/2020 for my friends and family. The staff at the speedway game named Shenica Lewis was yelling and pushing us aside while treating other customers differently (letting a couple customers skipped in front of our two families before us). In addition, she refused to follow her supervisor’s instruction when the supervisor intervened the situation and asked his employee to apologize to us due to her inappropriate behaviors. Two kids with us were scared and unpleasant by her unappropriated behaviors. Her unprofessionalism made our cruise experience totally a nightmare!! The Cruise Director , JC and the Assistant Director, Liz didn’t follow up our complaint immediately and never got back to us with the final investigation outcome of the reported misconduct employee at the end of the sailing cruise. As a result, I am totally disappointed by how Norwegian staff handle when this incident occurred during our sailing. Moreover, many of the Norwegian staff employees who were servicing the front line customer service didn’t greet or smile to our families and other guests when witnessed. Overall, staff would need to be trained and/or retrained on customer service skill sets and work ethnics. Due to this unacceptable experience caused by the inappropriate staff behaviors toward our friends and families, we absolutely don’t feel being treated respect, fair and pleasant as guests and felt unwelcome!!! This is the most terrible experience compared to our previous three Norwegian Cruiseline sailings we had in the past 10 years!!! Furthermore, at the time when my family was getting ready to check out our room 13776 on Sunday 2/23/2020, an incident occurred when it was about 8:10am in the morning, a male housekeeper intruded my privacy while I was still inside my stateroom. He first knocked my door and but then attempted to get inside my statement before I had a chance to response back to him and he opened the door and made attempt to enter my stateroom without my permission. When this happen, I was on my bed. He stated we would need to leave the room by 8:30am for cleaning and yet this reasoning of him does not give him the permission to intrude my privacy while I am still inside my stateroom getting ready. Although we had a terrible experience during this sailing, there were a few employees that I would like to acknowledge for their exceptional customer services and professionalisms. The Assistance Waitress, Pepper Hu Xue at The Local Bar & Grill, the waitress Maricel Isturis and Asst. Maitre’D Lucy Estrellado at the Food Repulic. They had beyond extra miles in providing exceptional customer services to make our cruise experience a much more positive experience. If every Norwegian staff members work as a unity and follow the same standards as adhered by the Norwegian Cruiseline’s polices and procedures, I would be interested to sail again with Norwegian and to recommend to many more friends and families.

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Nice ship, some concerns you should be aware of: by tradespy

Sail date: / Traveled as: Family (older children)
Ship: Norwegian Bliss / Destination: Caribbean - Bahamas

Great ship, great food, great staff, but some issues that future passengers should be aware of. We have sailed on 32 cruises in the past with various cruise lines, so we know what we are talking about. Listen carefully: 1. Beautiful ship and great food and free drinks with certain fares and packages. Wonderful! 2. Great and friendly staff. One of the best in the industry. 3. Great layout of the "Garden Cafe" the ships buffet style food area for breakfast, lunch, dinner and snacks. Love the design and booth seating. Very nice and colorful. Done right! 4. Very labor intensive embarkment and disembarkment. The worst I have seen yet. 5. Very labor intensive tendering to and from their own island, Great Stirrup Cay. 6. The race cars at the back of the ship spew oil into your face and clothing from the race cars. Make sure you wear old, dirty and throw-away cloths when you try the cars. The staff will deny it, but it happened to three sets of our clothes. Poor engineering of the cars. 7. Also, at the back of the ship the ships chimneys spew out a lot of black soot onto the ship. I have to assume that the ship engineers did not design chimney scrubbers into the chimneys and thus, there is black soot at the rear of the ship. Stay away from the balcony rooms at the rear of the ship and some outdoor activities also at the rear of the ship. I would suspect a possible health hazard for both the crew and passengers. If you don't believe me, wipe your hands on the railings at the back of the ship and you will see. 8. The worst disembarkement that I have ever seen. Long lines and labor intensive, but the worst is no common area to wait for your ride, unless you walk across 12th avenue with ALL of your luggage and stand on the sidewalk and wait for your ride. I could not believe it when we disembarked. I have never seen this before with any other cruise line. Just awful!! Time for them to build a nice and clean common area to wait for your ride, not have to stand out on 12th avenue with your luggage and wait. Just shocked when we heard this and had to do it.

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Terrible customer service and disturbing comedian by slmlegal7

Sail date: / Traveled as: Family (young children)
Ship: Norwegian Bliss / Destination: Caribbean - Bahamas

The food and the ship were great. They were lots of great people that worked on the ship. But Norwegians policies and how they handle things or embarrassing and and not discrete at all. There are many other ways to notify someone that their credit card fraud has been activated rather than pulling them out of a line in front of other guests and in front of my family… And then to have me stand there for 15 minutes while they try to cancel the cruise deposits that cause the fraud alert in the first place. I think it’s pretty ironic that I was actually seeking to go on another cruise with them and that’s the charge that triggered a problem that they could not get their act together to tell me about ahead of time.

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It was an Amazing experience! Friendly staff, sense of urgency with cleanliness and safety, good food, very spacious, a lot of exciting things to do and see by mimiwithlove10

Sail date: / Traveled as: Family (young children)
Ship: Norwegian Bliss / Destination: Caribbean - Bahamas

It was indeed a great experience and I’m looking forward to go on another cruise. The fact that so many people on board but yet I felt free and comfortable moving around! I Love the fact you can dress however you want but yet still everyone looked great , being able to eat and drink wherever you feel like!

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Pretty Ship, but Room for Improvement by Cruisingkem

Sail date: / Traveled as: Large Group
Ship: Norwegian Bliss / Destination: Caribbean - Bahamas

The cruise was relaxing and it was, as always, fun to travel with friends. I liked this ship - it is easy to get where you want to go on it and there are multiple places where you can find things to do. I'm not sure that the ratio of staff to passengers is as good as it should be. Perhaps some of the negative things I noted in the survey would be alleviated if there were more staff.

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5.0

Beautiful Ship by debnbob

Sail date: / Traveled as: Couple
Ship: Norwegian Bliss / Destination: Caribbean - Bahamas

We have been on many cruises to Florida/Bahamas so we weren’t going for the itinerary, it was about getting away and relaxing. Love NCL and the Haven.

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very nice and enjoyable week by mimzee321

Sail date: / Traveled as: Couple
Ship: Norwegian Bliss / Destination: Caribbean - Bahamas

I have been traveling on NCL for many years. We loved the NCL service, food, and the easy embarkation since we live in NY. So we usually take ships so we don't have to fly out of NY. I would love to see some of the refurbished older ships that are smaller to come back. Not keen on these very large ships

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Pleasant cruise by AlanU

Sail date: / Traveled as: Couple
Ship: Norwegian Bliss / Destination: Caribbean - Bahamas

If you don’t have children pay attention to what is going on in the area before booking your cruise. We discover that the NYC area was on mid winter break from school so the ship had more children on it than any of the other cruises we’ve been on. If cruising with your own children this isn’t bad but if not and your just looking to relax there are few areas that children don’t venture to.

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never again by dolloff7851

Sail date: / Traveled as: Couple
Ship: Norwegian Bliss / Destination: Caribbean - Western

terrible cruise. too many people and service was non existent just to name a few things wrong with this cruise

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4.4

Awesome Caribbean Cruise by Furfoot

Sail date: / Traveled as: Singles/Friends
Ship: Norwegian Bliss / Destination: Caribbean - Western

Overall the cruise was fantastic. The ports were certainly interesting. The ship was ok but I was not wowed by it. Would I do this itinerary again? Definitely. Would I go on the Bliss again? Only if it was the only ship for the itinerary but I would not seek it out. Having said that, the crew on this ship was awesome through and through. The specialty restaurants were ok, but I have had better on other NCL ships (except the Haven restaurant - that was awesome)>

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4.9

Great Caribbean Cruise (14 Night New York Roundtrip) by theresamck

Sail date: / Traveled as: Family (older children)
Ship: Norwegian Bliss / Destination: Caribbean - Western

Loved the ship and the itinerary. Would highly recommend sailing on this beautiful ship. This was our first time on NCL and it will definitely not be our last.

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5.0

The best first cruise ever by ShelleyB2019

Sail date: / Traveled as: Couple
Ship: Norwegian Bliss

Our first cruise, looking to book a second we need to decide where :) Happy cruising

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3.7

Great Cruise! by KellysMom

Sail date: / Traveled as: Couple
Ship: Norwegian Bliss / Destination: Caribbean - Western

We had a very nice time. Being in our 50's it was strange to be among the youngest people on the cruise. There were a lot inconsiderate people who parked their scooters in hallways making passage difficult. The staff was nice but inexperienced and could not answer simple questions. The reservation system is flawed as reservations were not available at times where the restaurants were nearly empty. Their technology is not as integrated as it should be. Some things need to be done on the app, some on the TV in the room and some on the touch screens in the hallways. It would be nice if you could use one form of technology and be able to access everything. Despite the minor annoyances mentioned above, the trip was great. The itinerary was excellent and the weather was perfect.

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4.1

Wonderful Bahamas Cruise by sullycruzin

Sail date: / Traveled as: Couple
Ship: Norwegian Bliss / Destination: Caribbean - Bahamas

Beautiful ship never felt crowed, love the layout. Never had to wait to be seated for breakfast, lunch or dinner. Always available seating to just relax.

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4.0

Great ship, Great service ! by gillbiss

Sail date: / Traveled as: Couple
Ship: Norwegian Bliss / Destination: Caribbean - Bahamas

Very nice cruise for the price paid. Unfortunately, on the two last days the sea was very bad and most people on the ships were sicks. I have been told it is due to the season. next time I will leave from Florida.

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3.6

Very Disappointed by CruiseQueenNH

Sail date: / Traveled as: Family (young children)
Ship: Norwegian Bliss / Destination: Caribbean - Bahamas

If you don't like long lines, you may want to reconsider. This is just from my personal experience, but my cruise preferences may not be the same as yours. I'll write about both the good and the bad experiences I had on this ship to help others make an informed decision.

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4.1

It was fun by estacyreed40

Sail date: / Traveled as: Couple
Ship: Norwegian Bliss / Destination: Caribbean - Bahamas

We had fun we are planning on another one in a year or two

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