Norwegian Bliss Cruise Reviews - Reviews

Was the worst vacation I have ever had. Expensive, loud, crowded....and so many hidden fees. I will never do another

If someone with high power at this cruise line sees this give Marmon Marquez a raise, I can’t begin to say all the reasons he deserves it. One’s of the nicest people I’ve ever met in my life!

Our second NCL cruise. Our first in Hawaii was one of our favorites. This one was fun as a family getaway but the destination and experience was not one of our top. Overall the ship was clean but I frequently ran across empty or inoperable soap and towel dispensers at wash stations and restrooms, "ripe" public restrooms and one overflow in one of the women's public restrooms. Elevators were quite crowded and difficult to catch. No social distancing guidelines were in place or enforced so it was not a big surprise I caught Covid on this trip. We took this cruise because our family lives in LA and it was easy for them to get away without flying but I would recommend a West Caribbean cruise to Mexico over the Pacific. The ports are more scenic with a more festive vibe and you can see the Pyramids. Just a personal choice.

Ok cruise,very poor service around bars and non existent around decks and pools. In MDR every morning had an issue to order a small pitcher of milk for my coffee. (Instead of the fake creamers on the table) it would sometimes arrive after breakfast, fruit starters would also arrive after the main order.

We have sailed with Norwegian many times it seems to be getting worse. They clearly do not have enough staff. You wait in lines for everything you do. You could wait an hour to get sat for dinner. There are too many people on this ship. If you can find a place to sit and relax for the day you are fortunate. Many people will take up a whole couch in the lounge or on deck all day so no one else can sit. The Beatles were great, we saw them 8 times but you have to get reservations for most of the other entertainment. The staff is fantastic but you can tell they do not have enough help. We waited for a long time to get served once we were sat for dinner. Getting off the ship was a complete nightmare. We waited until our color tag was called and it was a 3 hour wait on our feet to leave the ship and go thru customs in LA. I have other cruises booked and I plan on cancelling. The workout area has too many treadmills. Only half of them get used. If you're looking for a bike or row machine. Good luck! It's a shame, we used to look forward to this type of travel because of the convenience. It's no longer enjoyable when you get thrown off the ship and wait hours to get to the airport.

Never again sail with NCL unless theygo back to original cleaning protocols, update cabins and hire staff

Doubt I will sail NCL again. Could not understand the game show hosts at all. Would ask a question and would get two different answers...need better training for guest services

Great weather. Mediocre ship. Great excursions. Most likely will not sail with Norwegian again.

Was a great cruise..highly recommend it. Arrive early at the dock in Miami..and get a late flight for your return trip home.

We actually sailed on this vessel prior to Covid and it was the greatest ever! We told our families and friends how great this ship was and how much fun we could have if we went again! As a result, a group of us decided to take it, this time in the Caribbean. The decision turned out to be one of the worst vacations any of us had. From the start, there were nothing but problems, not just for us but for many others that we overheard grumbling. I watched a guy in the muster drill spitting up snot from his nose into a glass. I alerted the lady running it for our section and she did nothing. This guy was left to roam and spread whatever he had throughout the ship. Terminal/embank: My son's Nintendo Switch and games came up missing during our loading onto the ship. We went to guest services a couple of times but they had nothing. At about 6pm we went back again and security found it. While frustrating to think someone took it out of his suitcase, we were grateful just to have it back. Dining: We also tried the different dining venues throughout the trip and the only consistent thing was how bad the service was and how tough the meat is. The staff would disappear during our dining and wouldn't return for 25 minutes or more. We would get partial meals at our table and sometimes the food was cold. Even upgrading to their highest tier drink package didn't help either. I ended up paying for bottles of wine even though I requested the free ones that are supposed to be available for us (guest services would later tell us we didn't know what we were talking about and we don't get bottles of wine, only glasses. I sent a pic of the drink package we bought to my wife this morning, showing we got bottles of wine lol). Excursions: The descriptions are missing some key elements in them so beware of what you choose. If you decide not to participate during the middle of one, hopefully you will get someone that understands and doesn't blow up at you telling you that it's mandatory you do this. That happened to us. We did the dune buggy experience in Rotan and nowhere did it tell us that we would get muddy. We expected some dirt but not to be caked in mud. We watched people get out of the buggy fuming that they will have to hose down their clothes to get the mud off. The people that wore white said they were just going to throw them away upon returning to the ship. Choosing not to go out to that adventure got me into trouble with the Director. He grilled me for 15 minutes and then wouldn't leave my side while we waited for our group to return from the buggy adventure, which they were completely soaked in mud and mad. Rooms: Perhaps that only saving grace was the cleanliness of the rooms because it definitely wasn't the beds. I think they are still the same ones from when we last traveled on this ship 4 years ago. They were so hard that it left a bruise on my side from sleeping on it. Gaming: The casino was pretty standard, nothing special. The tables were high dollar (25 min bet for craps) on day 1 but got cheaper as the week went on. The kids arcade was the one to watch. They sell an unlimited card for $175, but it's not really unlimited. Even though we and another couple were told there would be no other charges they still popped up on our bill. Another $350 worth. When you tell guest services what you were told, all they do is ask if that is your signature and then show you in the print where it says you will be charged if you play the red button games. No accountability on their part. Ports: This was the frustrating part for me. We bought and paid for this trip, did all the upgrades we could and expected to see what was promised. For the first time in our cruising career we didn't stop at a promised port. Now I would have gladly accepted if there were an act of God, or something really bad that was keeping us from docking, but when you watch another cruise ship (Carnival Mardi Gras) just stroll right in front of us and dock, it paints a picture of a captain that either isn't confident in his crew or he isn't confident in himself. The water wasn't that rough yet we still skipped a port. (Come to find out they skipped the same port the week before). Now you would think that there would be some compensation for missing out on something you paid for but no, that thinking will only make you mad! They give you your port and excursion fees back but that's it. Instead we waved goodbye to the Carnival ship that docked right in front us and sailed at half speed to the Yucatan peninsula. It was very disappointing. From our observation it really came down to a lack of training and accountability on the crew and management. You would have one member tell you something and then the next moment someone else is telling you something different. Not only is there miscommunication on the ship but off of it as well. When you think you bought something but then are told that you don't know what you are talking about, it paints an all too familiar picture of the right hand not talking to the left hand or what I like to call government communication! This lack of communication and training cost us another $1000 that we weren't expecting, and management didn't seem to care nor wanted to do anything about it as it had fallen on deaf ears from the start. This trip has soured our taste with Norwegian Cruise lines, enough that we decided against using them for our Mediterranean cruise. Hopefully you will have a better experience than us because we don't wish a bad vacation for anyone as they are hard to come by and tend to be expensive! As for us we have another cruise scheduled with Celebrity (first time) this summer so stay tuned as I will give a run down of it afterwards.

This was the first time I let a cruise line book my flights and it will be my last time. The flights to Fort Lauderdale were on an airline that is currently making a habbit of canceling flights or changing times. The trip to Fort Lauderdale had 1 stop and at 1 point I was supposed to arrive at that stop at 2:05 PM and leave at 2:15 PM, I would not have been able to get off of the first plane by 2:15 much less be ready to take off. This isn't necessarily Norwegians fault but they could have booked a more reliable airline. Fortunately I flew down 2 days before the cruise. I also did not like the fact that my cabin was not available until almost 4:00 in the afternoon on embarkation day. The muster drill, I didn't realize how much I hate the traditional muster drill until this cruise. I have heard the Norwegian is going back to the e-muster, hurray.

This is our first cruise post Covid where the ship was at full capacity . The ship is lovely but could do with more pools than just the main pool and kids pool. Space was restricted on the 3 sea days. The ship would also benefit from another bank of elevators. There were only 2 banks on board which were nearly always busy resulting in us frequently just taking the stairs. We were disappointed by the missed / cancelled ports but made the best if it and enjoyed it all the same!

The booking and dealing with them after. Every time I called for a diff answer. Any changes they did or didn’t do cost me big time. Even one agent was surprised at how much it cost. When calling the VP of customer service they did nothing to rectify. I spent easily 40 hours on the phone in total and it was very stressful. Too many mistakes and no accountability. Just ended up costing me. We never got a bill and even trying to contact someone was difficult after. I booked for a family of 9…we plan on cruising every year. They won’t get my business again. Poor customer service

It was crowded and sold out. They didn’t have enough bartenders and servers to make it a pleasant experience. They cancelled both Mexico ports and there were too many days at sea.

Overall pretty good experience. We didn't visit the Mexico ports. We wanted to see Mayan ruins. They redirected us to Bimini. I didn't mind going to Bimini, it was beautiful and pretty fun.

Amazing cruise!!! NCL Bliss and it’s staff are incredible and we will definitely be booking another one on the Bliss soon.

Apart from chaotic embarkation and disembarkation we had a wonderful cruise Fantastic Food, Drink, Service & Entertainment

It was a cruise to Alaska from Seattle. Everything cost extra.

This was the first cruise back to Alaska since the restart of cruising. The Bliss was ready to receive us and the staff were prepared and happy to be with us on this journey. There were some things that were not ready yet and some offerings that we could not participate in. Overall the cruise went well and I could tell that most had an unbelievable trip.

This cruise was a fifteen day eastbound full transit cruise through the Panama Canal from Los Angeles to Miami Beach.