0 stars

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 3

Review summary

If I could give 0 stars I would. This was our first trip on NCL. We planned to go to Alaska for our 10 year anniversary, which is why we were there. To start I would like to say the entire cruise was nightmare. While on board as far as entertainment there was nothing to do, bingo, deal or no deal, wheel of fortune, fruit carving, and ice sculpting were not acceptable for entertainment. We decided to go to bingo and we paid $75+ for 3 rounds of bingo, that is way too much money. Icons was a great show, the comedians were funny the first night so we went the second night just to hear the same repeated jokes. Anthony the pianist while in the brew pub was very entertaining. Mervan and Ravi were the best part of this entire cruise. They were in the district brew pub each night we were there. They are very attentive, kind, entertaining and appeared to truly enjoy working. As far as food, this was a joke. The buffet had the same food day after day, the food lack any flavor, and tasted as if it was made in advanced. Nothing was fresh other than the omelets for breakfast. We went to Teppanyaki, the entertainment top notch, the food mediocre at best. We went to the main dining hall, my husband ordered the surf and turf which he had to pay extra for, the steak was as dry as can be tasted as if it was pre cooked and sat under the warmer for hours, the lobster was so tough he needed a knife to cut into it. The service was poor it took forever to someone to come over for a drink order and we left early prior to dessert because we were already there for over 2 hrs. Next let’s talk about the port cancellations. We were informed shortly before departure that we were not going to Ketchikan or icy straight due to the storm and safety reasons. We were upset but understood it was for our safety, then we found out our sister boat Encore and another boat that was with us in Juneau were able to make it to those stops on the same day we were supposed to be there. I saw pictures posted of beautiful weather and them going on their excursions. As for us….we floated in and out of the cove that was supposed to be protecting us. While in the cove we were hit with 8-9 ft waves, then the boat decided to drive out of the cove and stop( not anchored) just floating and getting slammed by 14-15ft waves. How was this protecting us? I understand that we could not dock in Victoria but there was no reason for us to travel out of the cove. We spent a lot of money to see Alaska, Sitka and Juneau were just tourist sites this was not true Alaska. We had 2 tours planned in the cancelled ports, yes we got our money back but this is not enough for the disappointment caused. I do not understand why other boats including one from NCL were able to make it to dock and stayi safe. When going to guest services with our concerns we were told that we were going to be given $150 and 15% off the next NCL trip if booked before 2025. This is not acceptable, first $150 is a joke, second I will never be traveling with NCL ever again. They offered to refund our prepaid tips for the staff, that is absurd, we said no, the guest service representative told us that most people were taking this money back. Why would a $9.21 billion dollar company take the money from their staff, whom worked so hard. It was not their fault the NCL as a whole failed. This shows me how they care more about their money than the staff. This trip was such a disappointment and the compensation that we were given was a joke.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Seattle, Washington

Sitka, Alaska

Juneau, Alaska

Victoria, British Columbia

Disembarkation

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