Noordam Cruise Review to Caribbean - Southern


2-3 cruises


Helpful Votes

1 out of 5

Emergency Departure from Ship

Sail Date: March 30, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

Due to a fall during life boat drill we were told we needed to quickly disembark in Ft Lauderdale to be checked out at hospital.  We were informed that we would need proof from hospital before being permitted to re-board ship in St Maarten.  We were left sitting at the port unassisted (11/2 hours) without immediate transportation to hospital with what could have been a serious head trauma......and without adequate means of communication (cell phone not charged).  Eventually a port security guard called for transportation and loaned me his phone. We were not given good contact information for assistance and a clear procedure for re-boarding the ship.  All communication for assistance I had to initiate.  I had to arrange for ground and air transportation from Ft Lauderdale to Miami Airport to St Maarten. More frustrating communication with representative of Holland American to secure lodging for 2 night stay in St Maarten till ship docks. Arriving at the port in St Maarten we were initially not cleared to re-board.  Another delay.... finally we re-boarded ship.  It took several days to unwind after the frustrating experience the first part of the trip.  Never totally enjoyed the remainder of the cruise.

Ship Quality
Food and Dining
Service and Staff
Ships staff good and courtious
Onboard Activities
Destinations and Excursions
Cabin / Stateroom
staff was very good and courtious

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