Emergency Departure from Ship

Noordam Cruise Review to Caribbean - Southern

Experience: 2-3 cruises
Review: 1
Helpful Votes: 8

Overall Rating:

1 out of 5
Verified Review
11 Night Southern Caribbean Wayfarer (Ft. Lauderdale Roundtrip)
Sail Date: March 30, 2015
Ship: Noordam
Cabin Type: Balcony
Cabin Number: 8113
Traveled As: Couple
Reviewed: 3 years ago

Due to a fall during life boat drill we were told we needed to quickly disembark in Ft Lauderdale to be checked out at hospital.  We were informed that we would need proof from hospital before being permitted to re-board ship in St Maarten.  We were left sitting at the port unassisted (11/2 hours) without immediate transportation to hospital with what could have been a serious head trauma......and without adequate means of communication (cell phone not charged).  Eventually a port security guard called for transportation and loaned me his phone. We were not given good contact information for assistance and a clear procedure for re-boarding the ship.  All communication for assistance I had to initiate.  I had to arrange for ground and air transportation from Ft Lauderdale to Miami Airport to St Maarten. More frustrating communication with representative of Holland American to secure lodging for 2 night stay in St Maarten till ship docks. Arriving at the port in St Maarten we were initially not cleared to re-board.  Another delay.... finally we re-boarded ship.  It took several days to unwind after the frustrating experience the first part of the trip.  Never totally enjoyed the remainder of the cruise.

Food and Dining

3 out of 5

Onboard Activities

3 out of 5


5 out of 5

Service and Staff

5 out of 5
Ships staff good and courtious

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
staff was very good and courtious
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