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195 Nieuw Statendam Reviews

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4.3

A great week at sea by GoSensGo

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam

The ship is beautiful and the crowd sailing on it laid back. Fantastic ship to go on to relax.

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4.6

We love cruising Holland America! by raychech

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam / Destination: Caribbean - Eastern

Very happy with our ship the Nieuw Statendam and the crew. Shore excursions unforgettable. Can hardly wait for our next adventure

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4 Comments

Lovely relaxing cruise by nataliecsmith14

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam / Destination: Caribbean - Eastern

Overall a lovely ship and great crew. The Lido food, Tamarind, snacks...all were really good quality. Very clean ship. Entertainment was blah. Felt rushed by the dining room staff. The room was awesome!

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3 Comments
4.3

Wonderful Cruise! by DTBusterBrown

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam

All in all, a wonderful cruise. A beautiful ship with an outstanding crew..

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It was my first cruise with Holland America Line and I would highly recommend them by limatluis

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam / Destination: Caribbean - Eastern

I did research prior to going on this cruise, I'm so greatful CruiseOnly recommended Holland America and this new ship. Excellent choice and it left me with a great first impression. Recommended to others and a group of us will be booking in March a Cruise in September. Thank you for such a great experience!

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4.3

Great Cruise but is Holland America on a Downhill Slide? by Prests

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam / Destination: Caribbean - Eastern

Normally we like Holland America but this cruise seemed like they are experiencing some cut-backs and staff reductuon especially in the dining experience area. Food quality did not seem to live up to their standard. In some cases staff did not seem happy. We have two more HA cruises booked, so we will be in a better position to evaluate when those are completed. I don't think HA is at the "top" of our preferred list anymore!

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5 Comments

Never again by joe95607879

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam / Destination: Caribbean - Eastern

Like I said earlier that shift needs a complete culture adjustment, the staff feels that they’re doing you a favor and there are unpleasant people there were a few that were nice but 95% of them had attitudes and felt like they were doing you a big favor by being there, never again will I Cruise on Holland America. It actually gave me a very bad taste about ever cruising again.

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5 Comments

Not as great as last year’s New Years Cruise...looks like Holland America is scaling back by aek0914

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam / Destination: Caribbean - Eastern

We had higher expectations of the cruise since we took this exact cruise last year and were very impressed. It seemed that Holland was reducing in some areas....no flowers in the lido or main dining...high tea was poorly served and the sandwiches offered were unimaginative...just wheat and white bread...servers pouring across the table, etc. The sushi was very nice but the servers were confused as to who was doing what and the food delivery did not flow properly. Servers were polite...but had to ask several times for tea, sake...servers always thought some one else was getting it.

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4.7

Wonderful by 4Nannygoat

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam / Destination: Caribbean - Eastern

We had a great time, the food was fantastic (wished the hamburger place didn't close at 6pm). The ship is clean and very friendly

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3 Comments

Is HAL changing their demographics? by railroad98

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam / Destination: Caribbean - Eastern

We've been crying for 20+ years and are 3 star Mariners with HAL. Overall we were disappointed with the quality of the food, staff and large number of families with small children. OK, I get it, it was a holiday cruise but HAL has always catered to an older clientele . Yes, they were well behaved. Did we book another cruise, yes. We will give HAL one more chance.

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9 Comments
4.9

Wonderful Southern Caribbean Cruise by julyjourneys

Sail date: / Traveled as: Singles/Friends
Ship: Nieuw Statendam / Destination: Caribbean - Southern

Another great Caribbean cruise with Holland America Line. I've never been disappointed.

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2 Comments

Very poor on-board entertainment and activities. by kentleadbetter

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam / Destination: Caribbean - Eastern

I wouldn't recommend this ship unless you want to nap all day at sea or avoid getting run over by a Hover-round. We cruise 2-3 times per year for 35 years, we've been on Carnival, Royal Caribbean, Celebrity, Norwegian , Princess and now Holland America and I must say the entertainment and on-board activities were the worst we've ever experienced.

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4.9

Relaxing Cruise by mjyb

Sail date: / Traveled as: Singles/Friends
Ship: Nieuw Statendam / Destination: Caribbean - Eastern

Great cruise! First time on HA, not the last! The only bad thing is that I came back home sick with fever and coughing ... wore a mask on the plane back - now recovering in bed for 2 days ... Hope nobody else had this nasty thing :-(

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4.8

Relaxing 14 days by kcampo

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam

This cruise was very relaxing. Because of weather two stops were cancelled (one each week). First was Key West and the second was Half Moon Cay. We were lucky, since we were able to go to Half Moon Cay the first week so we didn't feel like we lost out too much. Because of this, we ended up with 7 sea days total. We found that we enjoyed the days at sea more than we expected. It gave us time to relax and sit on our verandah. One thing worth checking out are the EXC Talks in the World Stage. They are done by the cruise director Vince. They had quite a few during the week, usually one at 10am and one at 2pm (all on different topics). They were really well done and informative. They are about 35-45 minutes and definitely worth checking out. Overall, I really recommend HAL to most people who want to relax with good food and service. Definitely more for couples or an older crowd. We are 40 and 43 and it was perfect for us.

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Beautiful new ship with stale ideas by tyarbro

Sail date: / Traveled as: Singles/Friends
Ship: Nieuw Statendam / Destination: Caribbean - Eastern

Beautiful new ship (less than a year old). On-board activities were stale and needed some updating. Ports were uninteresting (but I was more interested in ship than ports, so that's on me). Food was great and plentiful. Really enjoyed the Dutch Cafe (great coffee, snacks and for people watching). Nice to see that HAL has relaxed the dress code, only about 30% dressed for dinner.

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2.9

HAL needs fine-tuning and then some by Mshaer

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam

HAL Statendam 1. Nice stand-alone shower in our Neptune suite but where is the niche or at least a soap-dish to put a bar of soap or your own shampoo/conditioner? There’s a niche at the foot of the bath-tub. Of no use. 2. Breakfast ending @ 9:00am in Dining Room or Club Orange is too early. Anyone who eats breakfast after that, has to go to the buffet, which ends @ 10:30am. Beware all you late risers, they start closing stations in the buffet @ 10:15am. 3. Smoking policy needs to be redesigned and reinforced. Our breakfast on the balcony was interrupted by cigarette smoke wafting over from the next-door balcony. We complained and the Concierge knocked on their door to politely remind them smoking on the balcony wasn’t allowed. In contrast, on a recent Celebrity cruise, the same thing happened. Security, not Concierge,knocked on their door with a warning that if they did it again, they would be escorted off the ship at the next port. Celebrity also extended a $600 future-cruise Certificate to each of us, for the inconvenience. Other cruise-lines take their no-smoking policy more seriously. While in port in Jamaica on the Statendam, an announcement was made for smokers not to smoke on-deck as we were bunkering. Smoking should not be allowed on deck period. Rather, a designated area for smokers if you absolutely must. The Dutch cafe is mid-ship but the stench of cigarette smoke is noticeable as it wafts from the casino located forward. The casino had a “special event” no-smoking Wednesday. It shouldn’t be a special event. We even detected the smell of cannabis. This lax policing of smokers also creates a fire-hazard and leads us to not look at or cancel future bookings on a HAL ship. In fact I think I will cancel the Koningsdam in April and no longer leave an opening in our schedule for the Ryndam in 2021. We have 9 cruises booked through the next 2 years and that will now be on Crystal, Celebrity, MSC and Princess. 4. If Club Orange is offering exclusive dining in an upscale atmosphere to higher-end passengers, it fails miserably. Its cold and country-kitchen style decor is not sumptuous or elegant or in any way indicative of what one would hope-for or expect when paying to stay in a Neptune or Pinnacle Suite. To make matters worse, the food is terrible. Just today alone, the so-called “full-English”breakfast didn’t come close to the real thing. Blackish baked beans, a small hash-brown patty you find in any buffet and a small greasy fried-bread. At dinner, the shrimp cocktail had tiny shrimp unexpectedly soaked in mango sauce and was inedible. As was the anchovy in the Caesar salad, dripping in its canned oil and couldn’t be eaten. Club Orange doesn’t come close to other cruise-lines offering similar private-dining to its preferred customers. MSC and it’s Yacht Club, is just one example that stands in stark contrast to Club Orange. I could go on extensively but should ask a silly question. What’s with the seven (7) large TV screens in Club Orange that you would normally find in a sports-bar showing football or hockey? There was just one thing on all the screens throughout the two week cruise, the Club Orange logo 🤷🏼‍♂️ Regardless of what we ordered, it was always full of oil and grease. Even the vegetables. I kept having to wipe the oil off my lips. Three times I had to send the food back. Eating at the buffet is a better bet than eating in Club Orange. How sad is that 🥴 5. The lay-out of the casino needs to create more space around the tables for players and others to navigate freely and there needs to be more than just one $25 minimum-bet blackjack table. Instead there’s a bunch of $6 tables, which is strange in itself. Why not $5 and $10 minimum-bet tables instead, that coordinates better with chip denomination. 6. We arrived for embarkation and as my wife had broken her leg, she needed wheelchair assistance. Fortunately she was able to walk with the support of a cane, albeit very slowly. Just as well because she had to walk more than 200 yards to get to an available wheelchair inside the terminal. She was then expedited past main line-ups, along with other wheelchair users which was good, until we got to a wheelchair holding area where all users were seated to wait for a ship’s crew member to arrive with a ship’s wheelchair to take us to our cabin. Problem was there were many waiting and only 3 wheelchairs available to take each passenger in turn to their cabin and back again to pick up another. It was to be more than 2 hours before we were taken to our cabin. Ridiculous. We weren’t expecting to board as quickly as we would have, had we gone through our Neptune Suite line, but the wheelchair hand-over from terminal to ship was very poorly managed. Passengers in the wheelchair holding area waiting to board, were actually encouraged to make their own way onto the ship by foot “if they possibly can”. 🤷🏼‍♂️ 7. BB King Blues/Rolling Stones/Billboard areas are part of a prominent music theme throughout the ship. Conspicuous by its absence therefore was no karaoke 🤷🏼‍♂️ as you’ll find on most any other ship. It’s fun and popular and belongs on a ship with a musical theme. 8. Suggestions: 1. Offer a wider variety of proven fare in the way of cakes, pastries etc that go well with coffee at the Grand Dutch. 2. Change the hooks in the bathroom so they are more practical and user-friendly. What you have now is a large round chrome piece with a small end-hook. If you try to use the large rounded chrome area, your item(s) will slip off. Only the small hook at the end is useable and so small it will only accommodate say a belt loop and a single garment at best. 9. Install a freezer in the Neptune lounge, similar to what you would find in a convenience store where you can dip-in and pull out a Haagen Daz ice-cream bar and suchlike. Your suite passengers will love you for it. 10. On-board Wi-Fi needs updating so as to compete with other cruise-lines where Wi-Wi is faster and/or more reliable. 11. HAL responded to my question is there a self-laundry area on the Statendam? W e were advised no but we can have our laundry done for a fee. Once on board we found laundry service was free for Neptune Suite guests. We’d have packed differently, had we been advised accurately. Best thing by far? The crew are all excellent without exception. No baggage, no attitude, all very helpful and looking to be of assistance regardless of topic.

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3.6

My First Holland American Cruise by cjackson500

Sail date: / Traveled as: Family (older children)
Ship: Nieuw Statendam

It was ok. No laundry 🧺 ship was small Love the food

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4.9

14 Day Caribbean cruise by capnej

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam

Cruise was amazing the only downfall was the jewelry stores pressuring you to buy something after they said to come in hassle free but other than that an excellent cruise

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3.8

Wonderful Eastern Caribbean Cruise by AixNPanes

Sail date: / Traveled as: Family (older children)
Ship: Nieuw Statendam / Destination: Caribbean

We found the cruise quite relaxing. We had already been to all the ports and didn't really plan on excursions. We ate in the dining room whenever we could and the food was pretty good. Our daughter, who is essentially vegetarian, found better variety in the dining room than on other cruises.

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4.5

Wonderful week with friends by dck43

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam / Destination: Caribbean

First cruise on HAL, was completely satisfied, enjoyed variety of entertainment offered on music row, Will probably be first look for future cruise

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