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196 Nieuw Statendam Reviews

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2.9

HAL needs fine-tuning and then some by Mshaer

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam

HAL Statendam 1. Nice stand-alone shower in our Neptune suite but where is the niche or at least a soap-dish to put a bar of soap or your own shampoo/conditioner? There’s a niche at the foot of the bath-tub. Of no use. 2. Breakfast ending @ 9:00am in Dining Room or Club Orange is too early. Anyone who eats breakfast after that, has to go to the buffet, which ends @ 10:30am. Beware all you late risers, they start closing stations in the buffet @ 10:15am. 3. Smoking policy needs to be redesigned and reinforced. Our breakfast on the balcony was interrupted by cigarette smoke wafting over from the next-door balcony. We complained and the Concierge knocked on their door to politely remind them smoking on the balcony wasn’t allowed. In contrast, on a recent Celebrity cruise, the same thing happened. Security, not Concierge,knocked on their door with a warning that if they did it again, they would be escorted off the ship at the next port. Celebrity also extended a $600 future-cruise Certificate to each of us, for the inconvenience. Other cruise-lines take their no-smoking policy more seriously. While in port in Jamaica on the Statendam, an announcement was made for smokers not to smoke on-deck as we were bunkering. Smoking should not be allowed on deck period. Rather, a designated area for smokers if you absolutely must. The Dutch cafe is mid-ship but the stench of cigarette smoke is noticeable as it wafts from the casino located forward. The casino had a “special event” no-smoking Wednesday. It shouldn’t be a special event. We even detected the smell of cannabis. This lax policing of smokers also creates a fire-hazard and leads us to not look at or cancel future bookings on a HAL ship. In fact I think I will cancel the Koningsdam in April and no longer leave an opening in our schedule for the Ryndam in 2021. We have 9 cruises booked through the next 2 years and that will now be on Crystal, Celebrity, MSC and Princess. 4. If Club Orange is offering exclusive dining in an upscale atmosphere to higher-end passengers, it fails miserably. Its cold and country-kitchen style decor is not sumptuous or elegant or in any way indicative of what one would hope-for or expect when paying to stay in a Neptune or Pinnacle Suite. To make matters worse, the food is terrible. Just today alone, the so-called “full-English”breakfast didn’t come close to the real thing. Blackish baked beans, a small hash-brown patty you find in any buffet and a small greasy fried-bread. At dinner, the shrimp cocktail had tiny shrimp unexpectedly soaked in mango sauce and was inedible. As was the anchovy in the Caesar salad, dripping in its canned oil and couldn’t be eaten. Club Orange doesn’t come close to other cruise-lines offering similar private-dining to its preferred customers. MSC and it’s Yacht Club, is just one example that stands in stark contrast to Club Orange. I could go on extensively but should ask a silly question. What’s with the seven (7) large TV screens in Club Orange that you would normally find in a sports-bar showing football or hockey? There was just one thing on all the screens throughout the two week cruise, the Club Orange logo 🤷🏼‍♂️ Regardless of what we ordered, it was always full of oil and grease. Even the vegetables. I kept having to wipe the oil off my lips. Three times I had to send the food back. Eating at the buffet is a better bet than eating in Club Orange. How sad is that 🥴 5. The lay-out of the casino needs to create more space around the tables for players and others to navigate freely and there needs to be more than just one $25 minimum-bet blackjack table. Instead there’s a bunch of $6 tables, which is strange in itself. Why not $5 and $10 minimum-bet tables instead, that coordinates better with chip denomination. 6. We arrived for embarkation and as my wife had broken her leg, she needed wheelchair assistance. Fortunately she was able to walk with the support of a cane, albeit very slowly. Just as well because she had to walk more than 200 yards to get to an available wheelchair inside the terminal. She was then expedited past main line-ups, along with other wheelchair users which was good, until we got to a wheelchair holding area where all users were seated to wait for a ship’s crew member to arrive with a ship’s wheelchair to take us to our cabin. Problem was there were many waiting and only 3 wheelchairs available to take each passenger in turn to their cabin and back again to pick up another. It was to be more than 2 hours before we were taken to our cabin. Ridiculous. We weren’t expecting to board as quickly as we would have, had we gone through our Neptune Suite line, but the wheelchair hand-over from terminal to ship was very poorly managed. Passengers in the wheelchair holding area waiting to board, were actually encouraged to make their own way onto the ship by foot “if they possibly can”. 🤷🏼‍♂️ 7. BB King Blues/Rolling Stones/Billboard areas are part of a prominent music theme throughout the ship. Conspicuous by its absence therefore was no karaoke 🤷🏼‍♂️ as you’ll find on most any other ship. It’s fun and popular and belongs on a ship with a musical theme. 8. Suggestions: 1. Offer a wider variety of proven fare in the way of cakes, pastries etc that go well with coffee at the Grand Dutch. 2. Change the hooks in the bathroom so they are more practical and user-friendly. What you have now is a large round chrome piece with a small end-hook. If you try to use the large rounded chrome area, your item(s) will slip off. Only the small hook at the end is useable and so small it will only accommodate say a belt loop and a single garment at best. 9. Install a freezer in the Neptune lounge, similar to what you would find in a convenience store where you can dip-in and pull out a Haagen Daz ice-cream bar and suchlike. Your suite passengers will love you for it. 10. On-board Wi-Fi needs updating so as to compete with other cruise-lines where Wi-Wi is faster and/or more reliable. 11. HAL responded to my question is there a self-laundry area on the Statendam? W e were advised no but we can have our laundry done for a fee. Once on board we found laundry service was free for Neptune Suite guests. We’d have packed differently, had we been advised accurately. Best thing by far? The crew are all excellent without exception. No baggage, no attitude, all very helpful and looking to be of assistance regardless of topic.

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3.8

Wonderful Eastern Caribbean Cruise by AixNPanes

Sail date: / Traveled as: Family (older children)
Ship: Nieuw Statendam / Destination: Caribbean

We found the cruise quite relaxing. We had already been to all the ports and didn't really plan on excursions. We ate in the dining room whenever we could and the food was pretty good. Our daughter, who is essentially vegetarian, found better variety in the dining room than on other cruises.

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4.9

14 Day Caribbean cruise by capnej

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam

Cruise was amazing the only downfall was the jewelry stores pressuring you to buy something after they said to come in hassle free but other than that an excellent cruise

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4.6

Great if you have extra can to spend and want to but jewelry. by ChrBex

Sail date: / Traveled as: Singles/Friends
Ship: Nieuw Statendam

HAL caters more toasts retirees or older couples with disposable incomes.

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4.5

Thanksgiving Cruise by jakubowski

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam / Destination: Caribbean - Eastern

Liked the Nieuw Statendam but preferred Princess and Celebrity. Service was lacking in dining areas. Food fabulous. Entertainment very good. Loved the “History of Holland America Lines”.

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Wonderful trip by pvo100

Sail date: / Traveled as: Family (older children)
Ship: Nieuw Statendam / Destination: Caribbean - Eastern

The cruise line was excellent , the service and food was prime. The world stage shows were not that great. The music at night was excellent! No music during the day unless Classical performances.

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4.3

Relaxing time for holiday by Waterwench

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam

Great holiday for us this year. Less stress less hassle

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4.6

Great cruise! by darney

Sail date: / Traveled as: Family (older children)
Ship: Nieuw Statendam / Destination: Caribbean - Eastern

Excellent ship! Newer. Modern. Great staff. New ports for us to visit!

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4.7

Caribbean Warm Weather Cruise by rarrog

Sail date: / Traveled as: Singles/Friends
Ship: Nieuw Statendam / Destination: Caribbean - Eastern

Overall a wonderful cruise, the weather was warm and sunny throughout, the ship was extraordinary and always had a smile on my face!

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4.2

Wonderful destinations by Rollins3

Sail date: / Traveled as: Family (older children)
Ship: Nieuw Statendam / Destination: Caribbean - Eastern

They cruise was good, shows were okay, food was okay, destinations were great! Very low key, not much to do onboard and nothing lively around the pool area. Strange picks for family night movies at night....didn't stay for them.

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5.0

Best cruise ever by Mickey1951

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam / Destination: Caribbean - Western

Fantastic ship. The entertainment, food and service was the best ever

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Beautiful cruise by janjmusil

Sail date: / Traveled as: Family (older children)
Ship: Nieuw Statendam / Destination: Caribbean - Western

Nice cruise, broken promises. $100 credit!!!!!!!!!!!!!

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4.8

Amazing Western/Tropical Cruise by Lorna77

Sail date: / Traveled as: Singles/Friends
Ship: Nieuw Statendam / Destination: Caribbean - Western

I had a fabulous Cruise. I can’t wait to go back.

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4.5

We had a fantastic time. HAL proved to be a wonderful choice for us. we were looking for relaxation on a great ship, with wonderful food and superior service. We were not disappointed!!! The entertainment was not off the hook but was very enjoyable.The da by rkuhl86242

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam / Destination: Caribbean - Western

Loved it so much booked 2020 Alaska cruise right on board!!

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3.9

Good cruise by coronahills1

Sail date: / Traveled as: Singles/Friends
Ship: Nieuw Statendam / Destination: Caribbean

Enjoyed my experience very much but found certain highlights missing from my previous experience. Entertainment in main show room lacking, fresh flowers few, missed the wide promenade walk wrap around deck where you could sit outside and enjoy the view. I also found the artwork was very modern which is not my personal favorite.

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4.3

Mixed review by ilbcnuxxoo

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam

Over all, we enjoyed our cruise. Beautiful ship. Nice staff. Food was good. Strongly disliked the Lido Market buffet arrangement. Loved the Music Walk. World Stage entertainment was disappointing.

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Not that old yet by forken8114

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam / Destination: Caribbean - Eastern

When in San Juan the Carnival Breeze was docked next to our ship.While returning back to ship on the Carnival side they were playing Caribbean music and dancing on the dock with the ship dancers on the Nieuw Statendam side they were handing out cold towels.Which side would you rather be on?

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6 Comments

Great service lacks entertainment by jronis1706

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam / Destination: Transatlantic

Ports were very exciting some more beautiful then others. Ship needs better shows.

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Great experience by pehhlam

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam / Destination: Transatlantic

Have a wonderful vacation but too many days at sea makes the trip a little bit boring with limited entertainment. But overall have a great experience and made some friends on the ship

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Nice cross Atlantic cruise on a new ship by squarer

Sail date: / Traveled as: Couple
Ship: Nieuw Statendam / Destination: Transatlantic

We enjoyed the cruise. Our cabin was nice and comfortable. The crew was polite and helpful. the Bonus internet was appreciated and we used the beverage gift card for specialty coffee. the entertainment on the main stage was lacking but the entertainment at the Billboard was excellent, and so was the entertainment at the Lincoln center. the Port of calls were interesting, but perhaps the ship could have a stop in Bermuda as well.

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