good cruise but one bad experience with guest relations

Nieuw Amsterdam Cruise Review to Transatlantic


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 7

Overall Rating:

3.0 out of 5
Verified Review
26 Night Passage To Spain & Italy (Ft. Lauderdale To Venice)
Sail Date: April 08, 2015
Ship: Nieuw Amsterdam
Cabin Type: Balcony
Cabin Number: 8168
Traveled As: Couple
Reviewed: 2 years ago

Sadbeautiful public spaces, good food, beautiful flowers and orchids all around.  hallways to rooms very grim.  need better training for guest relations.  previous experiences with other cruise lines ( royal carribean, regent, windstar, celebrity) guest relations were much better.

 

Food and Dining

3 out of 5
food was very good but hard to find something appealing in dining room

Entertainment

3 out of 5

Service and Staff

5 out of 5
room attendants were great and much more helpful than guest relations

Ship Quality

3 out of 5
public spaces better than most

Cabin / Stateroom

5 out of 5
like our room very much but no air or air conditioning for 2 nights
3 out of 5
5 out of 5
3 out of 5
5 out of 5
5 out of 5
Was this review helpful? 7

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