good cruise but one bad experience with guest relations

Nieuw Amsterdam Cruise Review to Transatlantic

Cruises: 7+ cruises
Review: 1
Helpful Votes: 11

Overall rating:

3 out of 5
Verified Review
Nieuw Amsterdam

26 Night Passage To Spain & Italy (Ft. Lauderdale To Venice)

Sail date: April 08, 2015

Ship: Nieuw Amsterdam

Cabin type: Balcony

Cabin number: 8168

Traveled as: Couple

Reviewed: 6 years ago

Review summary

beautiful public spaces, good food, beautiful flowers and orchids all around.  hallways to rooms very grim.  need better training for guest relations.  previous experiences with other cruise lines ( royal carribean, regent, windstar, celebrity) guest relations were much better.

 

Ship experiences

Food and Dining

3 out of 5
food was very good but hard to find something appealing in dining room

Entertainment

3 out of 5

Service and Staff

5 out of 5
room attendants were great and much more helpful than guest relations

Ship Quality

3 out of 5
public spaces better than most

Cabin / Stateroom

5 out of 5
like our room very much but no air or air conditioning for 2 nights

Ports of call

Ft. Lauderdale (Port Everglades), Florida

3 out of 5

Horta, Azores

3 out of 5

Gibraltar (U.K.)

5 out of 5

Malaga, Spain

3 out of 5

Alicante, Spain

5 out of 5

Palma De Mallorca, Balearic Islands

3 out of 5

Barcelona, Spain

5 out of 5
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