Nieuw Amsterdam Cruise Review to Transatlantic

Contributor Level: Purser

Experience
7+ cruises

Review
1

Helpful Votes
5

3 out of 5

good cruise but one bad experience with guest relations

Sail Date: April 08, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

Sadbeautiful public spaces, good food, beautiful flowers and orchids all around.  hallways to rooms very grim.  need better training for guest relations.  previous experiences with other cruise lines ( royal carribean, regent, windstar, celebrity) guest relations were much better.

 

Ship Quality
public spaces better than most
Food and Dining
food was very good but hard to find something appealing in dining room
Service and Staff
room attendants were great and much more helpful than guest relations
Entertainment
Cabin / Stateroom
like our room very much but no air or air conditioning for 2 nights


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