The ship seemed to be off""

Navigator of the Seas Cruise Review to Caribbean - Western


Experience: 7+ cruises
Reviews: 0
Helpful Votes: 0

Overall Rating:

3.0 out of 5
Sail Date: December 01, 2012
Ship: Navigator of the Seas
Cabin Type: Suite
Traveled As: Family (young children)
Reviewed: 4 years ago
The ship itself is awesome\, however it definitely seemed to be understaffed for the sold out New Years eve cruise.

Food and Dining

3 out of 5
We had great seats by the window with excellent tablemates. Took daughter to Johnny Rockets late one night which was awesome.

Entertainment

3 out of 5
Ice show was awesome\, as well as the comedy act and Quest game show. Shore excursions sponsored by the ship should be more closely monitored as to their condition of safety.

Children's Programs

5 out of 5
Our daughter could not wait to go to \"camp\" every day. Her favorites were the pirate parade and the talent show.

Service and Staff

1 out of 5
Dining room attendant also complained of being overworked and did not attend our table very well. Ignored our table at times and did not allow us to order items from the menu even due to his \"catering\" to guests at a nearby larger table who arrived very late(45mins to an hour) and ordered large qtys of items NOT on menu. WORST service ever experienced on ALL cruise lines. Not what we have been used to from Royal at all. Head waiter to take over on occasions just to complete dinner service.

Ship Quality

3 out of 5
The ship is awesome and has a lot of great features. We love exploring new ships to look at all of the art.

Cabin / Stateroom

1 out of 5
Room was dirty on arrival food scraps on floor\, gum on picture frame and sticky vanity surfaces. When we asked attendant about it he complained he had 14 rooms to clean and would not be able to clean properly. Room was never vacuumed the entire week. Took 6 days to get response from supervisor to resolve the issues.

Pros: The ship itself

Cons: Service from the staff

Recommends Navigator of the Seas? Yes!

Was this review helpful? 3

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