Navigator of the Seas Cruise Review to Caribbean - Western

7+ cruises


Helpful Votes

3 out of 5

The ship seemed to be off""

Sail Date: December 01, 2012

Reviewed: 3 years ago

Traveled As: Family w/young children

Room Type: Suite

The ship itself is awesome\, however it definitely seemed to be understaffed for the sold out New Years eve cruise.

Pros: The ship itself

Cons: Service from the staff

Recommends Navigator of the Seas? Yes!

Ship Quality
The ship is awesome and has a lot of great features. We love exploring new ships to look at all of the art.
Food and Dining
We had great seats by the window with excellent tablemates. Took daughter to Johnny Rockets late one night which was awesome.
Cabin / Stateroom
Room was dirty on arrival food scraps on floor\, gum on picture frame and sticky vanity surfaces. When we asked attendant about it he complained he had 14 rooms to clean and would not be able to clean properly. Room was never vacuumed the entire week. Took 6 days to get response from supervisor to resolve the issues.
Service and Staff
Dining room attendant also complained of being overworked and did not attend our table very well. Ignored our table at times and did not allow us to order items from the menu even due to his \"catering\" to guests at a nearby larger table who arrived very late(45mins to an hour) and ordered large qtys of items NOT on menu. WORST service ever experienced on ALL cruise lines. Not what we have been used to from Royal at all. Head waiter to take over on occasions just to complete dinner service.
Ice show was awesome\, as well as the comedy act and Quest game show. Shore excursions sponsored by the ship should be more closely monitored as to their condition of safety.
Children's Programs
Our daughter could not wait to go to \"camp\" every day. Her favorites were the pirate parade and the talent show.

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