This was our first cruise; and it was not a good experience at all

This was our first cruise; and it was not a good experience at all

 we called to book the cruise for our anniversary and the lady we spoke with said that she would make sure our room was decorated and other stuff for our celebration, the only thing we received was a piece of cake at one of our dinners. 

 We bought a drink package and you were not allowed to have a drink but every 15 minutes,  and were in the hot tub and when we went to get a drink all the bars on the deck was closed, this happened two separate nights, we should not have to do to another deck to get drinks at least one of the bars should have been open as long as there were people out there. Dr Pepper was not included in the drink packages so we had to pay for them  

 There was only one place on the whole ship to eat for free except for a small sandwich shop that was always packed due to nothing else being open, and no one wanted the sandwiches so everyone was eating cookies. If you were hungry after 9 you were out of luck because there was nothing open to get anything to eat

 We paid for 12 zip lines in Rotan and only got to do 7, even though it was fun we should have gotten what we paid for or refunded some of our money since they cut it short.

 The excursion on Belize was a total disaster, we were taken to an island that was 45 minutes away to snorkel, half of the equipment didn’t work so everyone was coming out of the water to blow up their   vest every 5 minutes or emptying water out of their masks because they would not seal right,  there was so many people at one time in a group you were being kicked in the face constantly,  half of the time we couldn’t see anything because it was too deep and all we saw was coral.  We were supposed to get a free drink and instead we got a cup of warm water and charged for soda. On our way back to the ship we lost an engine and were dead in the water and the boat that came to help us rammed the side of the boat, when we got back to the ship we were waiting for another boat to unload and another boat rammed into the side of us bringing one of the workers on the boat their lunch.  When we got back on the boat we took a tender to town and was standing in line to catch the last boat (3:30pm) back to the ship when we were told that 3 of the tenders had broken down so we had to stand in a long line in the heat with nothing to eat or drink because we didn’t know what time the last boat would be there, when we finally got back to the boat (5:00) we were starving and there was no place to get anything to eat until 6:30.

 The whole way to Rotan it was announced several times to turn the clocks ahead an hour, we talked to several people that said they never heard it announced to turn the time back so when we reached Cozumel we missed our excursion and we thought we were 40 minutes early and there was no other one we could go on so our whole day was ruined and all we could do was sit around and wait for the ship to leave.

 We bought the drink of the day several times so we could get the glass as a souvenir and were told that the glasses were not available because they were not delivered to the ship so we never got any glasses.  

 The beds were as hard as rocks and the rooms were hotter than heck so you couldn’t sleep, our shower would flood the bathroom every time we used it

 The safe in our room broke 3 times and we had to wait in our room for someone to get there to fix it, after 30 minutes from the first call we called back to complain because we didn’t want to sit in our room all day waiting.

 On formal night it should be formal not causal and on casual it should be causal not t-shirt and shorts.  Your website says what should be worn and if you don’t want to wear that you can go to another place to eat.

 There was no smoking in the adult pool area so you had to walk to the other end of the kid’s pool area to smoke. There was no smoking on one side of Deck 5 but there was on the other side

 All in all it was not a good first cruise so now we are not sure if we want to go again, maybe another cruise line is better