Staff was very rude

Navigator of the Seas Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 0

Overall Rating:

2.0 out of 5
7 Night Western Caribbean (Galveston Roundtrip)
Sail Date: April 13, 2014
Cabin Type: Balcony
Cabin Number: 8638
Traveled As: Family (older children)
Reviewed: 3 years ago

This was not my first cruise but it was my first experience (and last) on Royal Caribbean.  I have NEVER been on a cruise line with such rude staff as we experienced on the Navigator of the Seas!  Our stateroom attendant was the ONLY person on board that was helpful and very attentative!  The cumstomer service counter was the rudest I have ever encountered!   Every night when we went to dinner, the wait staff never once asked us what we would like to drink.....they filled our water glasses, and immediately removed our wine glasses.  There were 6 of us at our table and none of us was ever ask for a drink order.  During dessert, which we had to ask for, my cabin mate ask for a cup of coffee to drink with his dessert.  It certainly pissed the waiter off!!  I honeslty have never experienced anything like this on any other cruise line.  Apparently Adam Goldstein is comfortable with his cruise line and doesn't care anymore about customer service.  SAD

Food and Dining

3 out of 5

Onboard Activities

5 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5

Ship Tip

Don't expect any help from the customer service reps!

3 out of 5
1 out of 5
Very disappointed! Will not visit again.
5 out of 5
Will visit again! BUT, will fly in or go by another cruise line.
3 out of 5
Very crowded! 6-8 ships were pulled when we were there!
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