Navigator of the Seas Cruise Review to Caribbean - Western

Contributor Level: Purser

4-6 cruises


Helpful Votes

2 out of 5

Staff was very rude

Sail Date: April 13, 2014

Reviewed: 3 years ago

Traveled As: Family (older children)

Room Type: Balcony

This was not my first cruise but it was my first experience (and last) on Royal Caribbean.  I have NEVER been on a cruise line with such rude staff as we experienced on the Navigator of the Seas!  Our stateroom attendant was the ONLY person on board that was helpful and very attentative!  The cumstomer service counter was the rudest I have ever encountered!   Every night when we went to dinner, the wait staff never once asked us what we would like to drink.....they filled our water glasses, and immediately removed our wine glasses.  There were 6 of us at our table and none of us was ever ask for a drink order.  During dessert, which we had to ask for, my cabin mate ask for a cup of coffee to drink with his dessert.  It certainly pissed the waiter off!!  I honeslty have never experienced anything like this on any other cruise line.  Apparently Adam Goldstein is comfortable with his cruise line and doesn't care anymore about customer service.  SAD

Children's Programs
Onboard Activities
Destinations and Excursions
Ship Quality
Food and Dining
Cabin / Stateroom
Service and Staff
Galveston, Texas
Falmouth, Jamaica
Very disappointed! Will not visit again.
George Town, Grand Cayman
Will visit again! BUT, will fly in or go by another cruise line.
Cozumel, Mexico
Very crowded! 6-8 ships were pulled when we were there!


Don't expect any help from the customer service reps!

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