Royal Caribbean needs to upgrade and retrain their staff

Navigator of the Seas Cruise Review to Europe - Mediterranean


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 4

Overall Rating:

2.0 out of 5
Verified Review
7 Night Eastern Mediterranean (Rome Roundtrip)
Sail Date: October 27, 2013
Cabin Type: Inside
Cabin Number: GTY
Traveled As: Couple
Reviewed: 3 years ago

I sailed with RC years ago and had the best experience. I looked forward to a repeat performance and was appalled by the substandard treatment we received. A friend fell in the dining room and the staff just stood and either watched or kept working-no help was offered. On a formal dress night in the dining room, my spinach was full of sand and sent back to the kitchen to be replaced by broccoli as the chef discovered that the spinach was defintely all sandy. Several times I requested items from different staff (easy requests) but the staff appeared to be put out by my requests (i.e. my husband and I wanted to eat alone for breakfast and were brusquely informed to sit in the chair until we could be accommodated. We waited 5-10 minutes and then were seated at a dirty table with stains and hair on the tablecloth.). At breakfast one morning in the dining room, we were not treated to coffee refills or the bakery tray in 45 minutes. Finally, we found our server and made these requests. People seated after us at another table, received their food and finished their food before ours came. These were just a few of our experiences. Many of the staff were great but it seems that a lot of them could use a course in how to treat passengers and make their experience a positive one.

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5
Magic is not doing a Rubik's cube blindfolded.

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5

Ship Tip

Do your walks in the late evening as it seems no one else is on the deck and you can walk without being hindered at a brisk pace.

1 out of 5
Unless you take an excursion, there is not much here.
1 out of 5
Nothing to see or do but shop downtown-not in the port city.
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