Disappointing cruise
Sail Date: June 01, 2010
Reviewed: 6 years ago
Traveled As: Couple
Room Type: Oceanview
Pros: stateroom size and cleanliness
Cons: customer service, no acknowlegement of 50th anniversary although noted by agent
Recommends Navigator of the Seas? No.
Category Ratings
Click table then swipe to view all columns.
Click table then swipe to view all columns.
| Ship Quality | ||
| Food and Dining | We ate one meal at Chops Grille, the Steakhouse--excellent. | |
| Cabin / Stateroom | ||
| Entertainment | ||
| Service and Staff | Nothing but disatisfaction from start to finish. No recognition of our 50th anniversary, but we were charged $17 for a cake we never saw and it 2 days to have the charge removed until they consulted with the Maitre d' to ensure one was not served. How insulting! Our table was given to 2 couples. They were there first, so ours was changed. We asked that the bottle of red wine be exchanged for our preference of white Zin. Maitre d' said couldn't be done, but after 2 days we at least had a wine we could toast our anniversary .Never received any acknowlegement of our special anniversary- no generic card, no champagne, no cake, no nothing. That's our feeling of the crew-they just didn't care and never tried to do what they could to make this a pleasurable cruise. |
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