Great ship! Poor customer service!

Navigator of the Seas Cruise Review to Caribbean - Western

Experience: 1 cruise (first)
Review: 1
Helpful Votes: 0

Overall Rating:

3 out of 5
Sail Date: January 01, 2007
Ship: Navigator of the Seas
Cabin Type: Balcony
Traveled As: Large Group
Reviewed: 8 years ago

The ship itself was nice. The ports were ok. some places seemed a bit shady. (Jamacia, certain areas). Loved Labadee. Could not go to Grand Caymon. Was very dissapointed in RC due to we bought some liqour in Jamica from on of RC guranteed stores and it was never delivered to the ship as promissed. We went on our cruise in Jan.07 and we were told by the pursuers desk that we would have our refund in 3 weeks and it is April right now and still no refund!. They keep giving us the run around. Will not cruise with them again until this matter is resolved which is sad because i had a good time overall and the ship was nice. SAD

Pros: All the different lounges. You could go to a differnt one each night.

Cons: Food. Was the same all the time. some of the staff was rude.

Recommends Navigator of the Seas? No.

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