Beautiful Ship - that's about it
Navigator of the Seas Cruise Review to Caribbean - Western
Ship: Navigator of the Seas
Cabin Type: Balcony
Traveled As: Family (older children)
Reviewed: 10 years ago
Review SummaryA disclaimer... I tried very hard to enjoy this cruise without complaints. After one problem I tried to let it go because things happen. However, this being my 4th cruise, I was VERY disappointed.
The ship was one of the most beautiful I have seen. It's gigantic but graceful, and many activities for everyone. The design is simplistic and it was not difficult to find your way around. However, on numerous occasions, guest relations was rude and standoffish, putting a damper on our cruise. Everything was mediocre, from service to food to entertainment, ranking this as our worst cruise yet
-Awful. They need to do something to fix this. Guests waited on tenders for 40 minutes before it even left. If there was not a line for people to get on, the staff kept the tender there until it filled up (to save gas). They may have saved gas but they annoyed a lot of guests, including myself.
-Just as bad. Cruise staff made you run all over the ship just to get off and then left you in an hour long customs line. And this was express disembarkation. I don't even want to know how everyone else left.
I hope this is not the overall experience of all guests on board.
Food and Dining
Service and Staff
Cabin / Stateroom
Pros: public rooms, Ocho Rios, casino dealers, waitstaff, ice skating show
Cons: guest relations, musty odor, crowded pool deck, tenders, disembarkation