MSC Seaside Cruise Reviews - Reviews

Ship and staff were extremely great but leaving the ship was a total disappointment

Not on a par with other cruise lines. No folded towels, no chocolates on pillows, spa prices too high,

Itinerary changed to include Amber Cove Dominican republic. The 5 star all inclusive excursion was a rip off as it was a poor 2 star hotel with a fly filled buffet. MSC seemed to be more interested in selling trinkets on ship and pushing the excursions than asking for customer feedback. Other cruisers that had used MSC several times prior said they go because of price knowing that food will be very average and don't go to the shows that have been the same for many cruises.

Itinerary changed to include Amber Cove Dominican republic. The 5 star all inclusive excursion was a rip off as it was a poor 2 star hotel with a fly filled buffet. MSC seemed to be more interested in selling trinkets on ship and pushing the excursions than asking for customer feedback. Other cruisers that had used MSC several times prior said they go because of price knowing that food will be very average and don't go to the shows that have been the same for many cruises.

was nice I was suppose to be gold was told all was good got onboard and was not gold and noone at all on board could help me I was cheated out of a 50 dollar credit and other perks said I was not in the system but when I got home had an email that said a day before I complained I had my number and was in the system but they were not able to assist me that made me angry

Guest services did not do anything after we explain to them that our children had surprised us and had flown into Nassau as a surprise and we did not even know that we were no longer going to Nassau because they didn’t tell us until we had left from port and gave us a credit when we complain they did nothing

Overall, we will not sail with MSC again. Once we got home, we discovered the ship has double charged us for our internet. This was not listed on our receipt we received prior to leaving the ship.. bad experience all the way around.

Ship was very nice. Not alot of big open spaces on inside. Lots of space outside to sit. In sea days those spaces fill up early. Food was just average. Pizza was awesome! Staff and other guests were not very nice. Ports were awesome. Their private island wasn't ready. So they stop at Tortula and Amber cove. Very nice change. I enjoyed my week but will never cruise MSC again

Butler good. Asst Butler great. Food OK. Venchi great. Pizza excellent! Beautiful ship. Too big for us. Entertainment good. Ratio of Americans to Europeans probably 1 in 8. English language skill of staff C+. On board activities B+ (some were too pricey, in our view). Air conditioning - inconsistent throughout the areas we visited. Yacht Club experience - if you get a good price, go for it. Would we do another MSC cruise? We are uncertain at this point. The change in itinerary and the way MSC handled the communication about that still rankles. The future cruise credit and $100 per cabin of OBC is way less than we deserve considering plans we'd made. The excursions in the replacement ports were more expensive than at the ports we visited or were going to visit. MSC should have at least offered a discount for those as if we were buying them pre-cruise. I wanted to love this cruise and this ship. I went in with an open mind having read many bad reviews but also having watched lots of positive videos. I didn't have high hopes for the food (Celebrity has spoiled me, I will confess) so wasn't disappointed there. I expected more surly crew. That did not happen. I had a low bar set for the shows. While I can criticize every show (I went to 4) I did not feel as if I wasted my time. I enjoyed a lot of what I saw. Big tip regarding shows: you can watch them in your cabin on one of the on board happenings channels. Not live but they seemed to air during the last show of the night. A lot of people have commented that maybe some Americans aren't ready for a European-style experience. And yet MSC has big plans with 3 ships a year launching over the next 5 years (not all for North America, I'm sure). Does MSC want North American business or are they still just a European cruise line that is putting more ships in other parts of the world for their European customers? I imagine it's hard enough to cater to the many nationalities in Europe then add in Americans. Hearing announcements in 6 languages gets tiresome, I will admit, especially when 5 nationalities are all talking so the 6th can't hear what's being said in their language. And I almost forgot the muster drill. I don't know why they even have them on MSC. No one can hear what crew are saying. When I mentioned this to a crew member he just shrugged and said people can watch the safety video in their cabin. Anyway, MSC still has a ways to go, in my opinion, if they want the American market to embrace them. In the meantime, if you go in with the right attitude and maybe a 2nd language you'll have a good time.

We have 2 little kids(2,4) and both enjoyed so much.

MSC is a very luxurious and professional CruiseLine that offers a lot of diversity in its food options as well as activities, music, etc for all guests. I think it’s by far the best CruiseLine because of this. There is always something fun to do, watch, and/or enjoy for everyone at all times.

enjoyed the Yatch Class room amenities as compared to RCL and Celebrity

was and excellent cruise, beautiful and different.

Although I had a nice time I dont think I'll be traveling with MSC anytime soon. Maybe I'll give them another chance when they become more established in the USA.

not what I was expecting. need more entertainment and more include entertainment needed and more drinks included on the packages

I really enjoyed this cruise the ship is beautiful and had great service being American i can see why people complain it is not geared toward our market the europeans keep to themselves and they don’t play hardly any American music soI can see how someone who typically cruises on royal carnival or Norwegian would not enjoy this cruise nevertheless I really had a great cruise and you cannot beat it for the price. Side note we Cruised at 100% capacity and there were less than 500 Americans on board

We loved our cruise on MSC Seaside and all of the staff was superb. On board the cruise you will find an extremely diverse and international public in which perhaps every country was represented. We were impressed with the smooth embarkation/disembarkation process at all ports. Our balcony cabin was a nice to have but we didn’t use it very much. The cabin was nice and clean and we received fresh towels 2 x daily. The entertainment was good as well as the theme nights. Food in both the sit-down restaurants as well as the buffet were ample and offered lots of variety however, at times, the temperature of hot food items left something to be desired for. Although we had paid extra for the ‘Fantastica’ experience, we found this not worth it as it didn’t offer anything extra for us. For example when we asked the maître D for different table, it was declined. We also did not appreciate the different classes of service on board, like Belisimo, Yacht club and Fantastica, it is an old fashioned concept in our opinion and offered no value to us. Overall we like MSC cruises and would cruise with them again in the future should they offer a suitable itinerary.

Cruise was good but they need to really improve a lot to get me to go on another cruise with them.

If this ship can get the food right, it would be amazing.

Great Cruise, the Crew of the MSC Seaside made this cruise Awesome.