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765 MSC Seaside Reviews

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3.8

Good cruise 1st time MSC by HeroG

Sail date: / Traveled as: Family (young children)
Ship: MSC Seaside / Destination: Caribbean - Eastern

1st Time MSC although thing were a little different than what I’m used to I would sail with them again given the right price point. Loved aurea suite with whirlpool and classic drink package (Venchi a must see) would have a hard time rebooking without the Classic package now that they have taken it away.

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4.2

MSC Seaside Is A Spectacular Treat For Your Senses by pfoderaro

Sail date: / Traveled as: Couple
Ship: MSC Seaside / Destination: Caribbean - Western

MSC Seaside is a stunningly spectacular ship. Service and entertainment are top notch. Highly recommended.

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3.4

Beautiful Ship/ Terrible Service by Emerald257

Sail date: / Traveled as: Couple
Ship: MSC Seaside / Destination: Caribbean - Western

The ship is very beautiful, but it is sorely understaffed and disorganized Most people do not want to rough it on a cruise.

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4.0

Better than expected by XAleksic

Sail date: / Traveled as: Family (older children)
Ship: MSC Seaside / Destination: Caribbean - Eastern

I was worried because of the bad reviews I had read but I’m glad it didn’t scare me away. We had a good time and it is a nice ship. Definitely worth exploring. I’m sure they will work out the few quirks in no time and go on to be among the best in the industry.

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3.9

Our trip at the Caribbean by patricia60

Sail date: / Traveled as: Couple
Ship: MSC Seaside / Destination: Caribbean - Western

I liked. It is too bad the very cold temperatures on the ship. What we liked the most were the wonderful shows.

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3.4

Very good vruide by pfb

Sail date: / Traveled as: Family (older children)
Ship: MSC Seaside / Destination: Caribbean - Western

We liked there rewards match program. Allowed us to skip the line at the tender stop. Good not as good as we expected. Easy drink program was very good.

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4.3

Great time! by CruisinBritt

Sail date: / Traveled as: Couple
Ship: MSC Seaside

I had a great time. I kept an open mind. I normally sail with Carnival. I would sail MSC again. I’m already booked on the Meraviglia.

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MSC Seaside is a beautiful ship by uspsdelivers4me

Sail date: / Traveled as: Couple
Ship: MSC Seaside / Destination: Caribbean - Eastern

The ship was lovely and well maintained. The staff was always friendly and greeted us with smiles no matter the day or what activity they were engaged in. Our cabin was nice, the food plentiful and varied. My only disappointment was the short time allotted at the different ports and some of the evening entertainment shows. I would definitely cruise with MSC again.

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Great cruise with a few bumps by Susanlc3234

Sail date: / Traveled as: Couple
Ship: MSC Seaside / Destination: Caribbean - Western

I loved that the majority of the passengers aboard this ship were European. It’s great to learn different cultures. My husband hated this cruise line and swears to never go with them again. I enjoyed it because of the passengers. But Customer Service was the worst

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4.3

Cruising with MSC.......ahhhh by cruznuts

Sail date: / Traveled as: Couple
Ship: MSC Seaside / Destination: Caribbean - Eastern

Seaside Review We are veteran cruisers, cruising since 1988, and decided to try MSC as something different from the mass market cruise lines, and basically that's what we found, something "different", though not necessarily better. It being our 30th cruise (not bragging here, we've been very fortunate, and have been able to cruise more often than some due to judicious asset management, and the fact that one of us is a travel advisor certainly helps!) we decided "OK MSC, we're going to spend the least amount possible, impress us". While there were definitely some positives, the nasty negatives were there as well, and we'll try to cover both adequately. Remember what's most often said about opinions..... While not "bargain basement" priced, the Eastern Caribbean itinerary on MSC Seaside was very reasonably priced, and included the "Easy" drink package, something that, for the most part, answered our "adult libation" needs nicely, the exception being the occasional morning Irish coffee, but again, we were waiting to be impressed. Talking to other passengers (the ones with whom we could communicate, many many languages were spoken aboard) the common denominator as a reason for crusing MSC was PRICE, many saying they could cruise 2 weeks on MSC for close to what they could do one week for on a "standard" cruise line ("standard" meaning Carnival, RCCL, NCL, Princess, etc). Many senior Florida residents had cruised MSC numerous times, and again, price being their main objective, but some were very positive about Seaside, while others vastly preferred other MSC vessels, and HATED Seaside (their words). Embarkation was easy and not crowded (we boarded around noon) though we were non-plussed about not taking our credit card for onboard purchases until AFTER we boarded, again, different from what we were used to. Once onboard, we followed a crew member's directions, found the machines indicated, and though we're senior "technology challenged", we had no problems. We actually tried to get the young lady checking us in to take our card, but she very respectfully declined. We had done the "inside guarantee" room, choosing the "Bella" experience (not going into the differences here, already stated that we were trying to allow the cruise line to show us what they had) and hadn't gotten our room assignment until Wednesday 9/11, just before we sailed on 9/14, and were pleasantly surprised to find we had been given a balcony upgrade, though we spoke with many who had had the same lucky windfall. Either way, thanks MSC, the upgrade was greatly appreciated. Seaside is drop dead GORGEOUS!!!! Anyone who says differently must have vision issues. Not laid out like some others we've sailed, but not unreasonably so. Staff is constantly cleaning and polishing, and their dedication is obvious, impeccably clean and sparkling! We've sailed other comparably sized ships who carried, according to their websites, 1000 less passengers than did Seaside, so perhaps "passenger density" had something to do with it, and while we rarely if ever waited in line aboard Seaside, there were a LOT of people on the ship. You noticed it at lunchtime in the buffet, in the shops during sea days, though rarely in the dining room (we had early dining, 5:30pm, something many feel is too early, but we find to our liking as we're not night owls). Any complaints we heard about the ship were, again from "seasoned cruisers", was "too many people". Food was average at best, and this from someone not hard to please when it comes to food. As do most lines currently, "extra charge" items are offered on the standard menu, along with "constant" items on the menu, with regional or ethnic items different nightly. Our biggest disappointment was with the Italian food. My wife being half Italian, we're somewhat discriminating when eating Italian food, and more than once we commented that her family recipes were in no danger of being outdone. One meal, Lasagna Bouglinaise (forgive the spelling) was, for lack of a better term, awful. Again, Italian ship line, Italian executive chef, and I've tasted comparable from another "Italian" chef (Boy-ar-dee). Over cooked, mushy noodles, and the sauce was, to say the least, inadequately spiced. Remember about opinions? Just our 2 cents, but the food certainly wasn't a highlight of the cruise. Buffet food was pretty much the same, some of it tasty, some not so much. Breakfast (where we always had breakfast, though we unsuccessfully tried alternatives) on the buffet was lukewarm at best, and in some cases, COLD! This is a big deal, MSC, had read other reviews prior to boarding complaining of the same thing. We didn't do any specialty restaurants, so can't comment, though they seemed expensive to us. The one exception was attempting to eat breakfast in the dining room one morning, and I (male) was told I didn't meet the criteria for the dining room dress code, as I was wearing a tank top and swimming trunks (not wet, we'd just left our room). My wife was wearing a bathing suit under a cover-up, which showed every bit as much "skin" as did my tank top (perhaps it's because she's more visually attractive than am I?) but they said her attire was fine and fully acceptable. Again, we follow rules, so we said "OK", turned around, and headed for the buffet. She was more upset by this than I was, but again, we follow the rules. The night before ("Elegant night") we saw 4 young men walk in the dining room the same time as us wearing T shirts, shorts, some wearing tennis shoes, others flip flops or sandals. We failed to see the difference, but again...... Entertainment was of the "Carnival" variety, with a couple of exceptions, overly LOUD! Why do musicians performing in smaller venues feel the need to test their audiences' ability to withstand murderous noise levels? I can understand it outdoors, during large parties, etc, but the Latin duo, the "party band", the DJ in the Atrium, all were, at least to senior ears, too loud! Exceptions were the Swing Quartet (AWESOME BAND!) Marcus, the piano bar performer, at least of the ones we saw. We attended one show, "Fly" which was fantastic, but Vegas style-revues aren't our favorites, though we tip our hats to the performers, they were incredible. The volume being generated by the party band changed our minds about attending the "White Party" on deck 16 outdoors. I realize others don't necessarily agree with us on this item, but we've cruised with other lines who's bands and mucisians don't feel the need to stretch the performance levels of the their electronics when playing. Again, our 2 cents. Staff was for the most part, completely outstanding, can't say enough positives about them, smiling, friendly, in some cases remembering your name. We decided not to let the example provided by one jerk in the Photo department color our opnions of the crew as a whole, they were again, second to none in service, courtesy, and respectfullness. We weren't prepared for the bombardment of crew people trying to "sell" us more, either upgraded drink package, specialty dining, photo packages, spa packages, etc, but other lines are doing this as well. Though while not at the same level of envelopment, it continued throughout the week. We did 2 shore tours, both through MSC (again, show us what you got), and while we had a good time on both, the one on St Martin demanded that you wear a life jacket (the full coverage kind, like you wear while boating) not only while on the speedboat, but in the water as well, something seasoned snorkelers who enjoy free diving will inevitably balk about. The venue chosen was "cloudy" underwater, and we don't fault the tour operator for that, but I believe they could've provided snorkel "vests" as the tour operator did on St Thomas, but it's small stuff really. Only did shore excursions on those 2 islands, took some pics of the ship in San Juan, didn't get off the ship in Nassau. Disembarking in Miami surprisingly painless, given it's Miami, but maybe that's why they do it so well. Off the ship (not express walk-off) shortly after 8AM, transfer bus to the airport immediatly as you stepped out of the terminal with your luggage, again, painless. Our biggest negative on MSC was the amount of non-American passengers, and before one jumps to conclusions, it had nothing to do with the people, their nationality, or their ethnicity! We've cruised in large groups, and even more so just ourselves, one couple, and one of the enjoyable activities of cruising is interacting with fellow passengers, comparing experiences, etc, and I believe that's how we learn, from each other. We both found, on numerous occasions, when attempting to strike up a conversation with a fellow passenger, whether in the pool, elevator, restaurant, etc, that there was a definite language barrier (let me state that our dinner companions were English speaking Americans, so I feel MSC did that correctly anyway). Some spoke English surprisingly well and we enjoyed interacting with them, but for the most part, we felt as if we've missed something without the conversation and interaction with our fellow passengers, at least to the extent we normally do. To sum up, MSC may be a big deal in Europe, but for our cruise dollar, when cruising out the US, we'll probably continue on with the mass-market cruise lines catering to mostly an American clientele. While MSC does some things really well, and first-timers will no doubt love them (as they have nothing to compare them to) they fall short in other areas, not sure if it's specific people or generic to MSC, but while we enjoyed our week with them, it's not something we'd pursue again, given the knowledge we now have of how things are done aboard their ships. Cruznuts

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3.3

Great Ship...HORRIBLE CUSTOMER SERVICE!!! by fishfan56

Sail date: / Traveled as: Couple
Ship: MSC Seaside / Destination: Caribbean - Eastern

It started off great. I was going to sail on the very ship I have admired for years from my balcony as a resident of Miami. The embarkation procedure was seamless. The cabin was very nice. The steward was very friendly and did a nice job. Then the 1st lesson started as 1 of the many sales pitches got me to purchase the upgrade to the seafood fine dining restaurant on night 1. Stale bread and frozen butter to start, minuscule over frozen crab portions next, and a simply horrible meal to . finish. Write that one off...not here to complain. Next, we sent out 4 shirts and 5 dresses to get the wrinkles of packing out using the laundry package that I paid 30.00 for. The next day our cabin steward arrives at our door with his boss to let me know they ripped the collar buttons off of a brand new 100 shirt and offered me champagne as a token of apology. I didn't accept since my accomplice doesn't drink and it would have gone to waste for the most part. The rest of our ironed items were still very wrinkled so we never used that service again. No worries...I'm there to have fun. Write off #2. Next, I spent over 5 hours with various members of the "customer service" desk to get the free internet working on my phone since there was a hurricane pointing at my home and I wanted to be available for family. 2 IT (internet technology) techs, 1 multimedia tech, and about 6-8 different others all couldn't get it to work on a very common apple XS phone. The internet on the ship was horrible as I heard from many others. For the rest of the cruise, the food at Roy's 3 restaurants was very good, the buffets were pretty average good, the pizza was a great idea, and the ship dinners (we went twice) was very acceptable. But the staff was definitely not overly friendly. Most of them didn't understand english very well, which is kind of odd for a ship that sails out of Miami...and Spanish wasn't their language of choice either. To wrap it all up, the customer service desk didn't want to offer me anything for the bad meal, the damaged shirt, the internet that didn't work, or the the poor laundry service. But they did however offer me a refund of the gratuities that I was charged for all of the people who are there to make my experience a good one. THIS IS ABSOLUTELY ABSURD AND WAS THE PERFECT REFLECTION OF A COMPANY THAT DOESN'T CARE ABOUT THEIR EMPLOYEES. I absolutely refused to screw those hard working people and was given a card to email "customer service" in Ft. Lauderdale I'm guessing. The auto responder said I'd get a response in 7-10 business days...I wait...nothing. Then I called them and get placed on hold for almost 2 hours before I hang up in disgust. I call back and tell the receptionist about the incident and she promises to get it to a supervisor. The next day I get an email stating that they are sorry for all of my inconvenience and offered me 30.00 off of my next cruise! That was it!!! And the funny part is that I was a rated player in the casino as well...I'm sure that they'll want me back but I'LL NEVER CRUISE MSC AGAIN. One of the worst customer service experience I’ve seen in many years.

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Seaside Relaxation by BladesWolfpack

Sail date: / Traveled as: Singles/Friends
Ship: MSC Seaside / Destination: Caribbean - Eastern

Cruise worth every cent spent, very relaxing and peaceful, delicious meals and drinks. Plenty of bargains onboard the ship and at the different stops (just ensure to research before you purchase items).

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3.0

Not ready for US market by JohnDO

Sail date: / Traveled as: Family (older children)
Ship: MSC Seaside / Destination: Caribbean - Eastern

It was an experience but we won’t be sailing with MSC again, unless a lot changes.

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4.9

Awesome First Cruise by madeinny55

Sail date: / Traveled as: Singles/Friends
Ship: MSC Seaside / Destination: Caribbean - Western

Wonderful first ever cruise! Looking forward to my next cruise in January!! Thank you to all the wonderful and very pleasant staff for all your hard work. Everyone was amazing!

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4.4

MSC Seaside is One of a Kind by Writeandcruise

Sail date: / Traveled as: Singles/Friends
Ship: MSC Seaside / Destination: Caribbean - Eastern

A ship worth exploring. It’s ‘sea’ focused. You know you’re on the water because you can see the sea from just about everywhere. The outside public areas are awesome. The crystal staircases are stunning. Just be prepared for the main dining room’s rigid seating times. And do try the pizza!

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Beautiful ship and wonderful crew. by leonieW

Sail date: / Traveled as: Couple
Ship: MSC Seaside / Destination: Caribbean - Western

We loved our cruise on MSC Seaside and all of the staff was superb. On board the cruise you will find an extremely diverse and international public in which perhaps every country was represented. We were impressed with the smooth embarkation/disembarkation process at all ports. Our balcony cabin was a nice to have but we didn’t use it very much. The cabin was nice and clean and we received fresh towels 2 x daily. The entertainment was good as well as the theme nights. Food in both the sit-down restaurants as well as the buffet were ample and offered lots of variety however, at times, the temperature of hot food items left something to be desired for. Although we had paid extra for the ‘Fantastica’ experience, we found this not worth it as it didn’t offer anything extra for us. For example when we asked the maître D for different table, it was declined. We also did not appreciate the different classes of service on board, like Belisimo, Yacht club and Fantastica, it is an old fashioned concept in our opinion and offered no value to us. Overall we like MSC cruises and would cruise with them again in the future should they offer a suitable itinerary.

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3.5

A lot of cons but some pros by calestultz

Sail date: / Traveled as: Couple
Ship: MSC Seaside

I think I covered everything in the details. Thinking about the entirety of the cruise I think it would have been better to spend the money on another cruise. Also, to be fair this wasn't our first choice of a cruise on MSC. We were booked on a cruise to Cuba and when the US closed the door on that, and we weren't offered a refund, we went with this one.

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4.0

Yacht Club is the Only Way to Go on this Humongous Ship by sasha1950

Sail date: / Traveled as: Large Group
Ship: MSC Seaside / Destination: Caribbean - Eastern

The only way to do this ship is with the Yacht Club (prices are very affordable in off season). Otherwise, it is much to crowded and chaotic. We went down to the $10 jewelry/accessories event and could not even get close to it. It was a literal ZOO. I don't know why these ships have to get bigger and bigger, and then they have to provide a more expensive option such as Yacht Club for those of us who don't want such a large crowded nuthouse. I will NEVER sail on a large ship like this without a "Yacht Club" arrangement. I would have hated it!

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3.7

Beautiful ship by lcarystock4

Sail date: / Traveled as: Large Group
Ship: MSC Seaside

We had an enjoyable time and plan on cruising with MSC again. Don’t expect towel animals. 😢

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4.4

Beautiful ship by mamadet

Sail date: / Traveled as: Family (older children)
Ship: MSC Seaside / Destination: Caribbean - Western

We loved the ship. Great entertainment and activities. Better coordination of service in dining rooms would help. Food choices and quality need addressed. More bar tenders and poolside bar service would be nice. Friendly staff. Good excursions

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