7th Cruise First time on MSC
MSC Seaside Cruise Review to Caribbean - Western
11 Night Western Caribbean & Bahamas (Port Canaveral Roundtrip)
Sail date: October 01, 2023
Ship: MSC Seaside
Cabin type: Balcony
Cabin number: 10226
Traveled as: Singles/Friends
Reviewed: 1 year ago
Review summary
A horrific experience. Food was horrendous. I cannot even say the "Food Quality" as that we infer that there was some kind of "Quality" in the food. The room was to be set up for me as I'm handicapped in Stage 4 Cancer. I let them know ahead of time that and additionally informed them of the importance of the refrigerator as I'm insulin dependent. The Fridge did not work and took till Monday night before it was replaced. I asked if they checked them before the Cruise allows the customers on board to avoid this and was told "No". The telephone did not work. You'd think when I informed them I was asking for the world for them to replace it. After 3 days, Wednesday night it was replaced. I won't even write to you with the issues during those 3days to FINALLY get it replaced. Then I check my balance on my room card and found an unauthorized charge of $101.50. When I spoke to the man at Customer Relations I was informed that ALL Customers are charged that fee to cover the "tips". So now I'm to pay an extra "fee" to be treated poorly and the porter who took care of my room probably did not receive $25 of it. And finally the disembarkation process. MSC needs to come up with one. What I experienced yesterday was nothing short of a major cluster ****.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Don't go, find another ship.